Visitor Experience Officer – Sarina Sugar Shed
Mackay Regional Council is seeking experienced and customer-focused Visitor Experience Officers to support the day-to-day operations of the Sarina Sugar Shed, one of the region's most popular visitor attractions.
This is a casual role that delivers high-quality visitor experiences through guided tours, café and retail service, product sampling, point-of-sale transactions and administrative support. The position also plays an important role in promoting the Sarina Sugar Shed and building strong relationships with visitors, volunteers and tourism stakeholders.
Key Responsibilities
Deliver engaging, safe and informative guided tours
Provide café service including food preparation, coffee and beverages
Deliver retail and point-of-sale service, including cash handling and reconciliation
Maintain stock control, merchandising and visual displays
Respond to tour bookings, wholesale enquiries and general customer enquiries
Support administrative functions using booking and sales systems
Ensure Responsible Service of Alcohol requirements are met
Assist with stakeholder and tourism operator engagement
Uphold workplace health and safety standards at all times
Essential Requirements
Qualifications
Current QLD "C" Class Driver Licence or interstate equivalent (with ability to transfer to QLD within three months of commencement)
Responsible Service of Alcohol (RSA) certificate
Basic Food Safety Certificate (or willingness to obtain upon commencement)




Experience
Minimum 5 years' experience in tourism, hospitality or retail environments
Demonstrated experience delivering high-quality customer service
Skills
Robust interpersonal skills with the ability to engage across a broad range of audiences
Well-developed communication skills, both verbal and written
Strong organisational skills with attention to detail
Ability to work independently, manage competing priorities and resolve routine issues
Positive, friendly and adaptable approach to work
Commitment to continuous improvement and quality service outcomes
Knowledge
Sound computer skills, including Microsoft Office and Point of Sale (POS) systems
Special Requirements
Availability to work an Any 5 out of 7 rosters (with the occasional weekend)
Desirable
Current First Aid Certificate
Experience in the sugar or craft beverage industry
Knowledge of the tourism industry and regional attractions
Experience using online booking systems
Demonstrated ability to promote and sell merchandise
Why Join Mackay Regional Council?
Hourly rate of $***** + casual loading
Membership to lifestyle benefits program including corporate discounts.
Study and assistance programs for career development.
Learning and career development opportunities.
Employee Assistance Program.
Employee health and wellbeing initiatives.
Active Social Clubs.
Supportive and fun team environment
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📌 Visitor Experience Officer - Sarina Sugar Shed (North Mackay)
🏢 Council Jobs
📍 North Mackay