Client Services Representatives | AEC + Specialty Care Moorabbin | Casual
This is an exciting chance to be part of the amazing team at our brand-new hospital in Moorabbin!
We are seeking an enthusiastic and friendlyCasualClient Services Representativeto join a fast-paced environmentand be a welcoming face to our clients and their pets!
The successful candidate will be critical in ensuring our clients receive outstanding customer service.
You will be dedicated, conscientious, with a genuine love for animalsand effective in your written and verbal communication with clients and other hospital staff.
As a part of the Client Services team, your duties will include:
Handling a high volumeof inbound calls and email enquiries
Managing all client inquiries and concerns with professionalism and empathy
Welcoming clients and their pets to the hospital
Booking and managing appointments
Invoicing and taking payments – including cash and EFTPOS
Processing payments on Vetpay, Zippay and Afterpay
Coordinating with other hospital departments to ensure seamless client experiences




Data entry and requesting documents from referring vets and clients
Liaising with referring vets
About You:
Proven experience in a client services role, preferably in a healthcare or veterinary setting
Excellent communication and interpersonal skills
Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
A calm and empathetic approach to your work
What we want to offer you:
A crucial role within a leading veterinary hospital focusing on client service excellence
Brand new hospital build and a workplace that is focused on employee wellbeing and professional satisfaction
Employee benefits including discounts on veterinary services, discounts at retail stores and more!
The chance to make a meaningful impact on client satisfaction and team engagement
Variety of shifts available including days, evenings, weekends, and public holidays.
#J-*****-Ljbffr

📌 Client Services Representative - Aec Moorabbin (Melbourne)
🏢 Greencross Pet Wellness
📍 Melbourne