This role provides a excellent opportunity to drive positive change within ourbusiness.
This role will lead an effective service desk in line with ITIL standards,putting customer service at the core.
You will provide advice, guidance, andensure resolutions are in line with agreed timescales.
You will also beresponsible for the technical management of our IT environment.
You will ensure that the root causes of common andrecurring incidents are understood and remedies implemented.
Duties
Maintain,manage, and develop the IT Service Desk with 3rd party vendors
Escalateissues to external MSP as required
Devise,agree, and execute SLAs, standards, and procedures
Developand report on service desk satisfaction and usage
Set up,configure, and relocate IT equipment
Administerand maintain a large-scale Microsoft 365 Hybrid environment
Design,implement, and manage comprehensive mobile device management (MDM)strategies using Microsoft Intune
Supportintranet and other business applications
Requirements
ITsupport experience ideally with relevant IT certifications orqualifications
Well-developedpeople and relationship skills
Strongproblem-solving abilities, critical thinking, and analytical skills
Experiencein deploying and managing Microsoft Intune and Windows Autopilot
Understandingof networking concepts, including TCP/IP, DNS, DHCP, and VLANs
Abilityto execute assigned tasks with precision, following established proceduresand guidelines
Highlyorganised approach to project management, task prioritisation, anddocumentation
At Sureway, we believe in offering more than just a job.




We providegrowth, support, and rewardsthat help you thrive both professionally and personally.
We pay above award rates- because your time and talent are worth more
Performance bonus schemebased on meeting benchmarks
Birthday leave- celebrate your special day with a paid day off every year
Additional leave- enjoy an extra week off each year after 3 years of service
Ongoing learning and development- access programs & study assistance to grow your skills and career
Recognition that means something- be celebrated through monthly awards and our annual team awards program
Sureway leads the industry in Employment Services for cohorts including mainstream, people with disability, parents, youth and mature aged Australians.
We also deliver training and health supports to enable people to improve their quality of life.
Sureway deliver innovative programs to job seekers, employers, participants and learners across ACT, NSW, QLD, SA, VIC, and WA.
Our growing suite of services assists people to achieve their goals and aspirations in life.
This position requires the successful applicant to undertake a National Police Check and relevant state-based screens.
Applicants also must have the right to work in Australia and hold a valid driver's licence with reliable transport.
We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds
#J-*****-Ljbffr

📌 It Service Desk Team Leader (Sydney)
🏢 Sureway Employment
📍 Sydney