15d ago , from Aluminium Specialties Group Pty Ltd
Join a Market Leader in the Building & Aluminium Industry
Alspec is seeking an experienced and motivated Customer Service Manager to lead our Melbourne Customer Service team.
This is an exciting leadership opportunity for a customer-focused professional who thrives in a quick-paced environment and is passionate about developing people, improving processes, and delivering exceptional customer experiences.
Based in our Melbourne branch, you will play a key role in supporting branch operations, driving team performance, and maintaining the high service standards Alspec is known for across the building and construction industry.
About the Role.
As the Customer Service Manager, you will lead the day-to-day operations of the Customer Service function, ensuring efficient order processing, strong customer relationships, and a positive team culture.
Working closely with internal departments, sales teams, and customers, you will be responsible for driving operational excellence while mentoring and developing a high-performing team.
Key Responsibilities
Lead and oversee the Customer Service team to deliver exceptional customer experiences and achieve operational service standards
Manage escalated customer enquiries and complaints, ensuring timely resolution and strong customer relationship management




Drive team performance through coaching, mentoring, training, and ongoing staff development initiatives
Monitor daily workflows, staffing, and service levels to ensure efficient operations and customer satisfaction
Maintain high standards of administration, data integrity, and compliance with Workplace Health & Safety procedures
Identify and implement process improvements to enhance customer service delivery, team productivity, and operational efficiency
About You.
To be successful in this role, you will bring:
Previous experience leading a customer service or office support team
Strong leadership, communication, and conflict resolution skills
A proactive and solutions-focused approach
Excellent organisational and time management capabilities
Experience coaching and mentoring employees
Confidence using Microsoft Office and business systems
The ability to thrive in a fast-paced operational environment.
Why Join Alspec?
Opportunity to join a well-established and respected Australian business
Supportive leadership team and collaborative culture
Ongoing training and career development opportunities
Dynamic and fast-paced environment where no two days are the same
Be part of a company that values teamwork, innovation, and customer excellence
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📌 Customer Service Manager (Melbourne)
🏢 Alspec
📍 Melbourne