They say 'if you love your job, you'll never work a day in your life' and at Highview, we believe that loving your job starts with the right environment, the right people and meaningful work that makes a difference.
We're a multi-award winning accounting and financial advisory firm based in Victoria and Queensland with 25 years' experience helping individuals and businesses succeed.
More than just a workplace, Highview is a place where careers are built, ideas are encouraged and people are genuinely supported.
We work with a broad range of clients across diverse industries, meaning no two days are ever the same.
And while we take our work seriously, we believe a healthy dose of fun, collaboration and personal development is key to doing great work and enjoying it.
We are looking for a Customer Care Officer to join our Finance Broking team based out of our Cranbourne office.
We're open to full-time or part-time candidates: if you bring strong settlements experience, this role can be done well in a part-time capacity.
About the Role
This is the role that looks after clients once their loan is approved.
You'll coordinate settlements from approval through to completion, working alongside brokers, lenders, conveyancers and solicitors to make sure funds, documentation and lender conditions all line up on the day.
But it doesn't stop at settlement.
You'll also run our post-settlement care program, checking in with clients at three weeks, six months, twelve months and beyond, so they stay supported long after the paperwork is signed.
It's a role for someone who takes real satisfaction in being the person clients can rely on.
About You
We are looking for someone with prior experience in banking, settlements,



customer care, conveyancing or law.
You communicate clearly and are good with people: warm, skilled, and the kind of person clients trust with something as significant as their home loan.
You are organised, take initiative, and can hold multiple files at different stages without letting anything slip.
You'll also bring:
At least 2 years' experience in a settlements, banking, conveyancing or client care role
A working understanding of end-to-end lending processes and Australian responsible lending obligations
Strong attention to detail: in this role, small errors carry real consequences for clients
Confidence dealing directly with clients, lenders and third parties
A solutions-first mindset: you look for ways to fix issues, not just flag them
Responsibilities
Coordinate settlements end to end, tracking dates and liaising with clients, banks, conveyancers and solicitors
Manage execution and return of loan documentation, and ensure all lender conditions are satisfied
Confirm settlement adjustments and funds to complete, and guide clients through account disbursements
Issue settlement advices to clients, referrers and key stakeholders
Run the post-settlement check-in program, including interest rate and mortgage health checks
Review and manage the Back Book to support client satisfaction and retention
Resolve escalations and complex queries, escalating to the Broker where appropriate
Maintain accurate, complete records in the CRM and supporting systems
Identify cross-sell and referral opportunities through client contact and campaign activity
Highview is an equal opportunity employer.
We welcome applications from candidates of all backgrounds.
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📌 Customer Care Officer (Melbourne)
🏢 Highview Accounting & Financial
📍 Melbourne