Salary Package:$75,000- $80,000 + Superannuation
Role Highlights:Join a leading organisation in a customer-focused role where you'll deliver exceptional customer experiences, manage enquiries, support retention activities, and provide first-line technical support.
This is an excellent opportunity to build a long-term career within a business that genuinely invests in its people.
Role Overview
An established and growing organisation based in Greater Western Sydney is seeking an enthusiastic and proactive Client Service Advisor to join their high-performing team.
This is far more than a traditional call centre role—you'll become a trusted representative of the brand, delivering exceptional service while working closely with customers, business owners, and Key Account Managers to achieve positive outcomes.
We're looking for a strongClient Service Advisor who is confident working across general customer experience, customer retention activities, and first-line technical support.
This role suits someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about delivering outstanding customer experiences while representing a well-respected brand.
Key Responsibilities
Deliver exceptional customer service across phone, email, and other communication channels
Manage customer enquiries and complaints, providing timely and effective resolutions
Support customer retention activities through proactive engagement and relationship building
Provide first-line technical support, assisting customers with a range of product and service enquiries
Build strong relationships with customers, business owners, and internal Key Account Managers
Negotiate positive outcomes while maintaining a customer-first approach
Accurately maintain customer records and complete administrative tasks
Represent the company's brand professionally while consistently delivering an exceptional customer experience
Work collaboratively with internal teams to ensure seamless customer outcomes
Full Job Description
Location:Greater Western Sydney




Salary Package:$75,000- $80,000 + Superannuation
Role Highlights:Join a leading organisation in a customer-focused role where you'll deliver exceptional customer experiences, manage enquiries, support retention activities, and provide first-line technical support.
This is an excellent opportunity to build a long-term career within a business that genuinely invests in its people.
Role Overview
An established and growing organisation based in Greater Western Sydney is seeking an enthusiastic and proactive Client Service Advisor to join their high-performing team.
This is far more than a traditional call centre role—you'll become a trusted representative of the brand, delivering exceptional service while working closely with customers, business owners, and Key Account Managers to achieve positive outcomes.
We're looking for a strongClient Service Advisor who is confident working across general customer experience, customer retention activities, and first-line technical support.
This role suits someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about delivering outstanding customer experiences while representing a well-respected brand.
Key Responsibilities
Deliver exceptional customer service across phone, email, and other communication channels
Manage customer enquiries and complaints, providing timely and effective resolutions
Support customer retention activities through proactive engagement and relationship building
Provide first-line technical support, assisting customers with a range of product and service enquiries
Build solid relationships with customers, business owners, and internal Key Account Managers




Negotiate positive outcomes while maintaining a customer-first approach
Accurately maintain customer records and complete administrative tasks
Represent the company's brand professionally while consistently delivering an exceptional customer experience
Work collaboratively with internal teams to ensure seamless customer outcomes
Candidate Profile
To be successful in this role, you'll be an energetic, personable, and adaptable customer service professional who enjoys creating positive experiences for customers and working collaboratively with colleagues.
Must be an Australian Citizen
Previous experience in customer service, customer support, or client relationship roles
Strong Customer Experience background with the confidence to work across customer service, retention, and first-line technical support
Excellent written and verbal communication skills with a professional and engaging approach
Solid problem-solving, negotiation, and conflict resolution skills
Experience working with a variety of stakeholders, including customers, business owners, and internal teams
Ability to build strong relationships and establish trust with customers and colleagues alike
A proactive, organised, and solutions-focused mindset with the ability to adapt to changing priorities
Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment
A genuine passion for delivering outstanding customer experiences and contributing to a positive team culture
Company, Culture and Benefits
Full-time, permanent opportunity based in Greater Western Sydney
Monday to Friday working hours, 8:00am – 5:00pm
Convenient onsite parking
Genuine career progression with opportunities to grow and move across different areas of the business
Inclusive, supportive, and family-oriented workplace culture where everyone is valued
Deductible Medical Insurance Plans
Generous paid time off and holiday benefits
Access to gym membership options to support your fitness and wellbeing and many more...
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📌 Client Service Advisor (New South Wales)
🏢 Temp and Agnew
📍 New South Wales