Max Term Full Time | Until 30th June **** Location: Hornsby, NSW Salary: $94,472 + Super + Salary Packaging
Your opportunity
Make a difference from the very first point of contact.
Every person's journey starts with the right support.
In this role, you will be the first point of contact for people accessing Mission Australia services, ensuring they receive timely assessments, appropriate referrals, and person‐centred support.
You'll play a vital role in coordinating referrals, conducting intake assessments, managing client information, and connecting people with the services they need to achieve positive outcomes.
Working within a collaborative and supportive team, you'll combine strong administration, assessment and relationship management skills to ensure vulnerable clients receive responsive, high‐quality support while maintaining accurate records and meeting compliance requirements.
Key responsibilities
Respond to and coordinate referrals from internal and external stakeholders
Conduct intake and eligibility assessments to determine client suitability and support needs
Complete client intake documentation, consent forms, assessments, surveys and applications when the service support coordinator is unavailable
Provide information, brief interventions and referrals for clients requiring low to medium levels of support
Develop individual support plans and allocate clients to appropriate service support coordinators
Refer clients to other suitable services
Maintain accurate client records, case notes and documentation using client management systems
Complete reports, statistics, assessments and data entry in line with organisational and funding requirements
Monitor referral pathways and identify opportunities to improve referral and intake processes
Build strong relationships with community organisations, government agencies and referral partners
Participate in networking activities and promote effective collaboration across services
Contribute to continuous improvement, quality assurance and program development initiatives




Provide guidance and share knowledge with team members to support best practice service delivery
Ensure compliance with Mission Australia policies, accreditation standards and the National Case Management Approach
Assist with outreach activities where required
Requirements for success
Experience in client intake, assessment, case coordination or community services
Relevant qualifications in Community Services, Social Work, Human Services or a related field (desirable)
Robust understanding of trauma‐informed and person‐centred practice
Excellent communication, assessment and stakeholder engagement skills
Experience maintaining accurate client records and preparing reports and statistics
Strong organisational skills with the ability to manage competing priorities
Experience using client management databases and Microsoft Office applications
Ability to build effective relationships with internal teams and external service providers
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks.
Your benefits
Rewarding Work- every day you know you're making a real difference
Not-for-profit salary packaging, reducing your tax (details via AccessPay)
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment.




We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email ****** or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
For culturally safe support or assistance with your application, please contact us at ******.
About Mission Australia
Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive.
Since ****, we've been standing alongside people in need across Australia, offering real hope that has lasting impact.
Backed by our supporters, churches, partners, and funders, we work together for the long‐term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.
We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence‐based support services.
Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.
Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential.
That's why we stand together with Australians in need, until they can stand for themselves.
Learn more about Mission Australia and our purpose.
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📌 Intake And Assessment Officer (Sydney)
🏢 Mission Australia
📍 Sydney