BPW Transpec is a leading supplier of premium axle, suspension, braking and transport technology solutions servicing the Australian road transport industry.
With over 65 years of industry experience and backed by German engineering excellence, BPW Transpec delivers cutting-edge, reliable and engineered-to-last transport solutions across Australia and New Zealand.
Due to continued growth, we are seeking a technically capable and customer-focused Product Support Engineer to join our Melbourne team.
About the Role
Reporting to the Engineering Manager, this role will provide technical product support, engineering assistance and customer solutions across BPW Transpec's range of trailer axle, suspension, braking and transport technologies.
This is a hands-on technical role suited to an engineer who enjoys combining product knowledge, customer interaction, troubleshooting and technical design support.
The successful candidate will work closely with customers, OEM trailer manufacturers, workshops, sales teams and internal stakeholders to deliver high-quality technical outcomes.
Key Responsibilities
Provide technical support and product guidance to customers, dealers and internal teams
Assist with trailer component selection, fitment and application engineering
Prepare and modify technical drawings using AutoCAD (2D preferred,) experience using 3D CAD software
Support product installation, troubleshooting and warranty investigations
Liaise with OEMs and workshops regarding technical specifications and compliance
Assist with product documentation, technical manuals and engineering updates
Preparation of technical training materials and support for training sessions where required
Work collaboratively with sales and operations teams to ensure customer satisfaction




Support continuous improvement initiatives and technical problem solving
Skills & Experience
Engineering qualification or relevant industry experience in mechanical, automotive or transport engineering
Strong proficiency in AutoCAD / ACAD / Inventor preferred
Ability to interpret engineering drawings and technical specifications
Experience within heavy vehicle, trailer, transport equipment or mechanical industries
Excellent communication and customer service skills
Strong troubleshooting and analytical skills
Proficient computer and technical reporting skills
Experience with trailer axle, suspension or brake systems
Knowledge of Australian Design Rules (ADR)
Exposure to manufacturing or OEM environments
Field service or technical support experience
What We Offer
Competitive salary package
Stable long-term career prospect
Supportive and collaborative team culture
Technical training and professional development
Opportunity to work with premium global transport technologies
Melbourne head office location with national industry exposure
Australian citizenship or permanent residency is required for this position.
This is an excellent career opportunity for anyone with a minimum of 3-5 years of relevant experience who is looking for an opportunity to work in our World Class business.
If you're interested in working in a collaborative and energetic team environment, we are eager to hear from you.
For further information regarding BPW Transpec, its history and product portfolio, check us out on:

BPW Transpec is a drug free workplace.
Pre-employment checks including medical, drug test and criminal background check are standard processes for all BPW employees.
Please note, only short-listed candidates will be contacted.
All applications will be treated with strict confidence.
#J-*****-Ljbffr

📌 Product Support Engineer (Melbourne)
🏢 BPW Transpec
📍 Melbourne