We are looking for a compassionate and professionalHELF Co-Ordinatorto support the uptake and delivery of HELF services as part of our Support Office Team.
TheHELF Coordinatoris responsible for the effective management of HELF service uptake and ongoing subscriptions, including agreements, purchase orders, and maintaining accurate service registers.
The role ensures annual and ad-hoc reviews are completed while delivering high-quality, empathetic, and timely customer service to prospective clients, in line with organisational and regulatory requirements.
Reporting to General Manager Client Services this role is based in NSW and this role requires travel to Aeralife homes to provide on-site support and guidance.
You will be responsible for
Managing resident enquiries and delivering high-quality customer service related to Higher Everyday Living Fee (HELF) services.
Assessing resident needs, conducting compliant financial discussions, supporting agreement and purchase order preparation, and overseeing the sale, promotion, and uptake of HELF services.
Accurate maintenance and auditing of HELF registers, completion of annual and ad-hoc reviews, and effective management of subscription changes to support strong resident engagement and service uptake.
What you will bring to the role
Excellent computer literacy and competency in CRM systems
Prior experience in Aged Care admissions and sales




Knowledge of aged care services and legislation
Knowledge of the Australian National Aged Care Classification funding model (ANAAC)
Excellent customer service skills, demonstrating patience and empathy
Professional verbal and written communication skills
About us
Aeralife is a proudly Australian-owned aged care provider with over 20 years of experience delivering exceptional residential aged care services.
Across our communities in Victoria and New South Wales, we are committed to creating environments where residents feel safe, respected and connected.
Guided by our values ofPassion, Innovation, Empathy and Respect, we are dedicated to delivering care that enriches lives while fostering rewarding careers for our people.
If you're looking for more than just a job—if you're seeking a workplace where you can make a real impact and be valued for the difference you make—Aeralife could be the perfect next step in your career.
At Aeralife, you will:
Enjoy an excellent salary package and have opportunities for further incentives
Novated Lease Opportunities
Work with a progressive and well-resourcedresidentialaged care organisation
Work alongside a team-oriented and fun leadership team
Play a key role in the future growth and success of the organisation
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📌 Helf Co-Ordinator, Nsw (Melbourne)
🏢 Aeralife
📍 Melbourne