Medical Receptionist - Telehealth Medical Clinic
Position: Medical Receptionist
Location: Medmate Head Office - Richmond, Victoria
Hybrid
Employment Type: Full time
Full-time: 38 hours per week
Shifts will be scheduled on a rotating roster with the following shifts:
Monday - Friday 7am - 3pm
Monday - Friday 3pm - 11pm
Position Details
Full-time: 38 hours per week
Shift Schedule: Rotating roster
What You'll Do
Provide exceptional customer service to patients via phone, email, and online chat
Schedule virtual appointments and coordinate with clinicians
Maintain accurate and up-to-date patient records
Assist with administrative tasks to support clinical and operations teams
Help patients navigate their care journey with empathy and efficiency
Who This Role Would Suit
Someone with previous experience in a medical reception or customer service role (essential)
Ability to work rotating roster
Previous experience with Medical Director practice management system
A strong communicator with great attention to detail
Tech-savvy and comfortable using digital health platforms




Passionate about improving healthcare access for all Australians
Why Join Us
Be part of a mission-driven team leading the way in digital healthcare
Gain experience and skills in a growing, future-focused sector
Enjoy supportive colleagues and a positive work environment
Help make a meaningful difference in people's lives—across metro, rural, and remote areas
We're currently looking for a friendly, compassionate, and proactive Medical Receptionist to join our team on a full-time basis. You'll be the first point of contact for patients accessing our virtual care service, helping to create a smooth and supportive experience.
At Medmate, we believe that all people have the right to access healthcare when and where they need it. We understand the challenges of accessing care—whether it's after hours, in rural communities, or even in metro areas where it can be difficult to see a local GP. That's why we created the Medmate - to make healthcare more accessible for every Australian.
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📌 Medical Receptionist - Telehealth Medical Clinic (Melbourne)
🏢 Medmate
📍 Melbourne