Join the GEODIS Team! Your Next Step Awaits!
Are you ready to embark on an exciting journey with one of the world's largest freight management and supply chain organisations? At GEODIS, we take pride in delivering integrated supply chain solutions across Sea, Air, Road, and Rail, serving customers in over 67 countries with a self-reliant network of offices and hubs.
Our purpose? To serve people by delivering their goods all around the world with innovative, sustainable and ethical logistics.
We are excited to announce an opening for a
Customer Service Executive
(or maybe 2) at our vibrant
Melbourne
office! This is a fantastic opportunity for those seeking part-time, full-time, or flexible working options. Located conveniently at
Melbourne Airport
, we embrace flexible working models that allow you to balance your professional and personal life seamlessly.
Your purpose:
Maintain strong and professional communication with clients regarding shipment status, milestones, delays, and exceptions
Resolve operational issues in a timely and professional manner
Maintain and update customer SOPs and operational requirements
Coordinate international freight bookings across Air Freight, LCL, and FCL shipments
Manage end-to-end shipment activities including booking arrangements, shipment tracking, milestone updates, and delivery coordination
Liaise with overseas agents, shipping lines, airlines, transport providers, and internal departments to ensure smooth cargo movement
Support brokerage job management and customs clearance processes
Assist with occasional cartage coordination responsibilities
Support cross-trade and project-based shipment activities when required
Maintain accurate shipment records and operational data within CargoWise One (CW1)
Ensure invoices are accurate, timely,



and compliant with customer requirements
Assist with cost control and identification of operational efficiencies to support account profitability
You'll bring:
Minimum 3 years' experience in a Customer Service role within the freight forwarding, logistics, supply chain, or international transport industry
Strong understanding of international freight operations across Air Freight, LCL, and FCL cargo
Experience coordinating end-to-end shipment processes
Knowledge of Australian import customs clearance procedures
Exposure to cross-trade shipments and project cargo advantageous
Experience managing customer relationships within a service-driven environment
Understanding of invoicing processes, billing practices, and operational cost management preferred
Ability to manage multiple shipments and priorities simultaneously in a high-volume environment
CargoWise One (CW1) system experience required
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)
We'll provide:
Flexible Work/Hybrid Arrangements
Employee Bonus Schemes
Service Awards
Lifestyle discount and Benefits
Be a part of a reputable global organization
Professional development with long term career opportunities
Supportive and collaborative team environment
Plus much more
If you're passionate about
Customer Service
,
Imports
and
Logistics
and want to be part of a agile team that thrives on collaboration and customer success outcomes, we want to hear from you! Join us at
GEODIS
and help shape the future of logistics together.
At GEODIS, we believe that diversity and inclusion are essential components of our success. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.
#J-*****-Ljbffr

📌 Customer Service Executive (Victoria)
🏢 Geodis
📍 Victoria