Help shape quality outcomes that customers trust.
At AutoPacific Group, quality is more than a process.
It is how we protect our customers, support our people and build products that stand up to real-world use.
Our brands are trusted by customers who expect strength, reliability and performance — and we are looking for a Quality Manager who can help us continue to deliver on that promise.
A key leadership role for someone who is passionate about solving problems, improving systems and building a culture where quality is owned by everyone.
About the role
Reporting to the Senior Manager Quality, you will lead the ongoing improvement of our Quality Management System and drive better outcomes across product quality, process quality, installation and fitment, supplier performance and customer satisfaction.
You will work closely with teams across production, engineering, product development, customer service, suppliers and key customers to identify issues, lead structured problem solving and make sure corrective actions are practical, sustainable and embedded.
This is not just about managing issues after they occur.
It is about using data, customer feedback, lessons learned andstrong quality disciplinesto prevent issues from recurring and to help the business keep improving.
Leading from the front and hands on you will:
Lead a team of quality engineers to ensure product compliance with requirements and standards
Maintain and improve customer satisfaction through improving product quality and service quality, ensuring it supports business performance and meets objectives
Lead internal and external audits, including preparation,reporting and follow-through on corrective actions.
Drive reductions inCoPQby identifying repeated error states andleading sustainable improvements.
Lead product, process and system audits across design, manufacturing, fitment and supplier quality.




Facilitate cross-functional problem-solving using tools such as8D, 5 Whys, Fishbone, FMEAand other quality methodologies.
Track and report quality performance, including audit outcomes, customer satisfaction, warranty trends and CoPQ.
Mentor, coach and develop a capable quality team, setting clear expectations and building confidence, accountability and technical capability.
Promote a safe, respectful and improvement-focused working setting.
What will be your point of difference?
You are an experienced quality leader who can balance technical rigour with practical business judgement.
You know how to work through complex quality issues, bring people together and create momentum toward the right outcome.
You are calm under pressure, confident with customers and suppliers, and able to influence teams across the business.
You care about the detail, but you also understand the bigger picture — better systems, stronger products, improved customer trust and a more capable team.
You will ideally bring:
8-10 years' experience in a quality-focused role, ideally within automotive, manufacturing or a related technical environment.
Experience leading, mentoring or developing quality engineers, auditors or technical specialists.
Experience leading internal and external audits, including preparation, execution and post-audit action management.
Strong knowledge and application of AIAG Automotive Core Tools, includingAPQP, PPAP, FMEA, MSA, SPC and Control Plans.
Proven experience leading root cause analysis, corrective action and continuous improvement initiatives, by applying problem-solving tools.
Experience working directly with customers and suppliers to resolve quality concerns.
Knowledge of Quality Management Systems, includingIATF *****, ISO **** and ISO ***** is highly desirable.
Strong communication, influencing and stakeholder management skills.
A tertiary qualification in Engineering, Science, Quality Management or a related discipline.
#J-*****-Ljbffr

📌 Quality Manager (Customer) (Melbourne)
🏢 AutoPacific Group
📍 Melbourne