Team Manager, Client Success at Bazaarvoice.
About the role
Bazaarvoice is looking for a second-line leader to oversee our APAC Client Success Strategic Team for a 12-month maternity leave cover.
You will manage a group of nine, including four Client Success Managers handling enterprise accounts and one manager who leads a team of four across the SMB and mid-market segments.
This role requires an executive presence to drive retention and expansion while coaching both individual contributors and a fellow manager.
Key facts
Location: Sydney Engagement: Full-time, 12-month fixed-term contract Team: APAC Client Success
What you'll do
Mentor and manage four Client Success Managers focused on strategic accounts and develop the manager overseeing the SMB and mid-market team.
Utilize data from Gainsight, Gong, and Staircase AI to provide actionable performance feedback.
Own retention, renewal, NRR, and CSAT targets for both the Enterprise and SMB/mid-market portfolios.
Maintain executive-level relationships with VP and C-suite stakeholders across the APAC region.
Serve as an escalation point for client challenges and represent the client voice to Marketing, Sales, and Product teams.
Manage team playbooks and ensure a smooth handover at the conclusion of the 12-month engagement.
Requirements




10+ years of skilled experience, including at least 2 years in a management capacity.
Proven history of managing enterprise customer portfolios and meeting retention goals within SaaS, MarTech, or e-commerce.
Experience managing or developing other people-managers.
Expertise in the full management lifecycle, including performance reviews, hiring, and individual development plans.
Ability to articulate value propositions to C-suite stakeholders and manage complex, multi-product client relationships.
Proficiency in CRM and CS software such as Salesforce, Gainsight, or Gong.
Experience with fixed-term or interim leadership engagements.
Nice to have
Background working with Fortune **** retailers or major consumer brands.
Knowledge of user-generated content, social commerce, or e-commerce content sectors.
Familiarity with AI-driven workflows in customer success.
Skills & tools
Salesforce
Gainsight
Gong
Staircase AI
Enterprise account management
People management and development
Revenue forecasting and portfolio strategy
Practical notes
This is a hybrid role.
A standard pre-employment background check is required as part of the selection process.
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📌 Team Manager, Client Success (New South Wales)
🏢 Bazaarvoice
📍 New South Wales