We are seeking a motivated Customer Support Representative to join our Ingleburn team.
The current team is full of hardworking, energetic and committed people - and anyone new joining the team needs to have these qualities.
The opportunity
We are seeking a motivated Customer Support Representative to join our Ingleburn team.
The current team is full of hardworking, energetic and committed people - and anyone new joining the team needs to have these qualities.
Reporting to the Parts Team Leader responsibilities include:
Provide a professional experience including answering phones promptly, responding to email and CRM case management enquiries
The ability to make outgoing phone calls to recent and existing customers
Handle technical support enquiry calls from customers and engage other employees to address questions when required
ERP customer order entry and ongoing management
Quotation management, follow up quotes and resolve accordingly




Ensure customer satisfaction with friendly efficient and timely communication Delivery and transport tracking enquiries
What you must have
Well-developed customer interaction and parts interpretation experience
Sound knowledge of pumping systems, gensets, lighting, diesel engines and mechanical equipment
Experience of ERP utilisation
High level of written and verbal communication skills
Effective communication style to engage with customers and other employees Proficient with Microsoft computer packages
Ability to correctly interpret documents such as operating, maintenance and spare parts manuals
Knowledge of the M3 system (desirable)
What we can offer you
A competitive salary matching experience + super
Development of knowledge and skills in a niche industry – you will work on gen-sets, lighting towers and engines
A fantastic team environment – we support each other and we are committed to the business succeeding
#J-*****-Ljbffr

📌 Customer Support Representative (New South Wales)
🏢 Allight
📍 New South Wales