Homes North Community Housing – Armidale NSW
Do you believe that access to safe, reliable housing is fundamental to a good quality of life?
AtHomes North, we go beyond property management — we support people and communities.
We are seeking aClient Relations Officersto join our team in Armidale and make a meaningful contribution to the community.
As a Client Relations Officer, you will play a vital role in supporting tenants and applicants, helping them access and sustain secure housing.
This is a people‐focused role that combines professional tenancy management with empathy, problem‐solving, and strong stakeholder engagement.
Key Responsibilities
Client Engagement:Act as the first point of contact for applicants and tenants, providing informed advice, support, and guidance.
Tenancy Management:Manage a portfolio of tenancies, including allocations, sign‐ups, inspections, and ongoing tenancy support.
Stakeholder Collaboration:Work closely with advocates, support services, and partner organisations to help clients sustain long‐term housing outcomes.
Community Impact:Support low‐to‐moderate income earners across the New England North West region to achieve housing stability.
About You
Relevant Qualifications or Experience:Certificate III in Social Housing (or willingness to obtain), or experience in welfare, property management,



community services, or a customer‐focused role.
Strong Communication Skills:The ability to manage sensitive or complex conversations while maintaining professional boundaries.
Mandatory Requirements:A current Driver's Licence, a clear Criminal History Check, and willingness to obtain a Working With Children Check.
Community Commitment:A genuine interest in contributing positively to the Armidale community.
Why Join Homes North?
Salary packaging benefitsthat can significantly increase your take‐home pay.
35‐hour work weekwith flexible start and finish times.
family‐friendly workplacethat supports flexible working arrangements.
Professional development opportunitiesand career progression pathways.
Being part of a supportive, well‐regardednot‐for‐profit organisation where collaboration and purpose matter.
For further information, please contactShane Turner **************
Applications will be reviewed, and interviews conducted, as they are received.
There is no fixed closing date.
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📌 Client Relations Officer (Armidale)
🏢 Homes North Community Housing
📍 Armidale