With over 50 years of experience across residential and commercial heating and cooling,Coldflowoffers amazing career opportunities across various sectors.
We're looking for aCustomer Service Officerto join our team based inClayton.
Reporting to the Service Manager, you'll work as part of a team to deliver reliable, high-quality and proactive service to customers, focusing on coordinating service orders and enquires.
Your responsibilities will include:
Organising quotes and arranging servicing dates with customers;
Scheduling;
Assisting with warm sale leads; and
Liaising and coordinating with Service Technicians;
About You:
You're proactive, organised and adaptable;
You have high level customer service skills;
You're an excellent communicator;
Strong attention to detail and accuracy;
Professional and friendly demeanour;




You're able to build strong working relationships; and
You're a great team player.
Your experience:
Customer service experience within a call centre or customer service role, ideally within a trade-based environment;
You've had experience working in a fast-paced environment and you flourish when the pressure is on; and
Whilst not essential, exposure to the HVAC industry would be highly regarded.
Proficient in using office software, including MS Office Suite (Word, Excel, PowerPoint, Outlook).
What's on offer:
Fast-paced environment;
Friendly and social team culture;
Training and Career development opportunities.
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📌 Customer Service Officer (Victoria)
🏢 Coldflow Airconditioning
📍 Victoria