About Trans-Ax Health Care
Trans-Ax Health Care is a leading provider of high-quality, accessible primary healthcare services across Australia. We are dedicated to supporting our medical practitioners and clinical teams so they can deliver exceptional patient-focused care. By fostering a professional, collaborative, and supportive environment, we ensure our medical centres operate efficiently while maintaining a warm and welcoming atmosphere for the communities we serve.
Position Overview
We are seeking a motivated and friendly
Permanent Part-Time Medical Receptionist (24 hours per week)
to join our team at Cooleman Court Medical Centre. As the first point of contact for our patients, you will play a crucial role in representing our clinic. You will be responsible for providing exceptional customer service, managing appointments, handling inquiries, and supporting our doctors and clinical staff with day-to-day administrative tasks.
Responsibilities
Patient Care:
Greet patients and visitors in a friendly, empathetic, and professional manner.
Appointment Management:
Manage patient appointments efficiently, including scheduling, rescheduling, and cancellations.
Data Integrity:
Verify and update patient information accurately using Best Practice software.
Communication:
Handle incoming phone calls, manage general inquiries,



and relay messages to staff promptly and accurately.
Administration:
Support doctors and clinical staff members with routine administration tasks.
Billing:
Process patient billing and payments in strict accordance with business and Medicare guidelines.
Compliance & Privacy:
Maintain accurate, secure patient records in full compliance with healthcare privacy regulations.
Conflict Resolution:
Resolve patient concerns effectively while maintaining a high standard of customer service.
Selection Criteria
Experience:
Previous experience in a medical administration or quick-paced customer service role is highly preferred.
Software Skills:
Proficiency in Microsoft Office Suite and
Best Practice
clinical software is highly advantageous.
Communication:
Excellent verbal and written communication skills with strong interpersonal capabilities.
Organization:
Strong organizational and time management skills, with the ability to multitask under pressure.
Availability:
Flexibility to work a variety of days and times to meet the permanent 24-hour weekly schedule.
Location:
Brindabella Medical Centre, Queanbeyan
Hours:
Permanent Part-Time (24 hours per week)
Reporting to:
Practice Manager, Cooleman Court Medical Centre
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📌 Medical Receptionist (Permanent Part-Time) (Queanbeyan)
🏢 Trans-Ax Health Care
📍 Queanbeyan