Provide exceptional customer service and admin support within a busy residential services environment.
About the Role
This position plays a key role in delivering high‐quality service to residents, guests, and applicants. Working under general direction, you'll provide front‐line customer support, maintain accurate administrative processes, manage resident applications, and assist management with day‐to‐day operations that keep residential services running smoothly.
Key Responsibilities
Deliver professional, friendly customer service via phone, email, and in person
Maintain accurate data management systems, process payments, generate and process invoices
Assist with resident check‐ins and check‐outs, including preparation of key and arrival packs
Provide general admin support such as mail sorting, filing, diary management, and purchasing
Work collaboratively with the team to ensure consistent and efficient service delivery
About the Organisation
You'll be joining an education‐focused environment that prides itself on delivering high‐quality services to a diverse student community. The organisation is committed to equity, inclusion,



and fostering a supportive workplace culture. Staff benefit from professional development opportunities, flexible work options, and access to a range of employee benefits designed to support wellbeing and career progression.
Requirements
This role suits someone who thrives in customer‐focused environments and enjoys providing reliable administrative support in a agile setting.
You will bring:
A valid Employee Working With Children Check (or willingness to apply)
Proven experience delivering excellent customer service, ideally in residential or accommodation settings
Strong interpersonal and communication skills
Demonstrated administrative experience, including confidence with databases and office systems
Excellent organisational abilities, with the capacity to manage competing priorities
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📌 Administration Officer (Melbourne)
🏢 Dixon Appointments
📍 Melbourne