Design & Build Recruitment – Caringbah NSW
Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.
This organisation offers a dynamic and supportive environment, making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.
About the role:
An exciting chance is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.
This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities. You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.
Key Responsibilities
Manage end-to-end coordination of facilities maintenance work orders
Allocate jobs to trades and service delivery partners
Ensure all service requests meet client expectations and KPIs
Handle incoming calls and emails in a timely and professional manner
Build and maintain strong relationships with contractors and internal technicians
Coordinate urgent and priority maintenance requests
Maintain accurate records within internal systems
Deliver exceptional customer service at all times
Adhere to safety procedures and escalation protocols




Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.
This organisation offers a dynamic and supportive environment, making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.
About the role:
An exciting opportunity is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.
This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities. You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.
Key Responsibilities
Manage end-to-end coordination of facilities maintenance work orders
Allocate jobs to trades and service delivery partners
Ensure all service requests meet client expectations and KPIs
Handle incoming calls and emails in a timely and professional manner




Build and maintain strong relationships with contractors and internal technicians
Coordinate urgent and priority maintenance requests
Maintain accurate records within internal systems
Deliver exceptional customer service at all times
Adhere to safety procedures and escalation protocols
To be successful in this role, you should possess:
Proven ability to work in a fast-paced, high-volume environment
Strong communication skills (verbal and written)
Excellent customer service focus
Strong problem-solving ability and attention to detail
Confident and professional phone manner
Ability to build and maintain stakeholder relationships
Effective time management and organisational skills
Proficiency in Microsoft Office (Outlook, Excel, etc.)
>
Understanding of KPIs and service delivery expectations
Experience with contact centre platforms or job management systems (desirable)
What's in it for you:
Stunning offices in the Shire beaches, onsite parking and close to transport
Proactive, fun, and professional work environment
Up to $90K+SUPER is on offer
Competitive salary package with regular reviews
Long-term career development and progression opportunities
Ongoing training, mentoring, and professional development
Employee benefits including wellbeing initiatives and leave entitlements
Flexible and family-friendly workplace policies
For any questions relating to this role or other opportunities with D&B; and our clients please contact Rebecca Rollison at ******
#J-*****-Ljbffr

📌 Service Coordinator | Facilities & Building Maintenance (New South Wales)
🏢 Design And Build Recruitment
📍 New South Wales