06 Aug
|
Talent International
|
Ballarat
06 Aug
Talent International
Ballarat
Level 1 phone and Email IT SupportThis position requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk environment.
Key Accountabilities
Troubleshoot issues with Microsoft Teams
Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
Document processes for Microsoft Teams
Provide support for applications, email and technology services
Minimum 12 months as a Service Desk Analyst
Experience providing comprehensive first-level support for tools and applications for Microsoft Office products
Good communication skills, both written and verbal, including a personable and qualified phone manner
What's in it for you:
Government Agency
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📌 Service Desk Analyst (Ballarat)
🏢 Talent International
📍 Ballarat