Sungrow Power Supply Co., Ltd. (Stock code: ******) is a global leader in renewable energy, specializing in innovative solar, wind, energy storage, hydrogen, and EV solutions. Since ****, its cutting‐edge technologies, including photovoltaic inverters and energy storage systems, have powered over 180 countries, with a total installed capacity surpassing 740 GW by the end of ****. Committed to "Clean power for all," Sungrow continues to shape the future of sustainable energy.
Position Overview
Responsible for the day‐to‐day management of the direct sales delivery and service maintenance team, overseeing key project delivery, customer service, and long‐term customer relationship management. The role ensures projects are delivered on time and to a high standard while continuously improving strategic key customer satisfaction.
This position also requires deep involvement throughout the pre‐sales, delivery, warranty, and long‐term service stages, including identifying and mitigating delivery and service risks, optimising service contract frameworks, and driving the development of new service offerings.
Key Responsibilities
1. Team Management
Manage a mature delivery and service maintenance team of 20+ employees, including resource allocation, goal setting, performance management, capability development, and optimisation of team collaboration mechanisms to ensure stable and efficient operations.
Establish and continuously improve team workflows, project management processes, issue escalation mechanisms, and customer response processes to enhance delivery efficiency and service quality.
2. Key Project Delivery Management
Oversee key, strategic, and high‐risk projects within the direct sales business, coordinating project delivery plans, resource allocation, progress tracking, risk management, and cross‐functional communication to ensure projects are delivered in line with contractual requirements and customer expectations.
Lead internal coordination and issue resolution for technical, commercial, resource, or customer‐related challenges during project delivery, minimizing risks related to project delays, cost overruns, and customer complaints.
3. Strategic Key Account Relationship Management




Manage service relationships with strategic and key customers, maintaining regular communication regarding project progress, service performance, improvement initiatives, and future collaboration opportunities.
Identify customers' key requirements throughout delivery, maintenance, warranty, and long‐term operational phases, driving internal resource alignment to enhance customer satisfaction and retention.
4. Pre‐Sales Risk Identification and Contract Support
Participate in the evaluation of delivery solutions, maintenance plans, and service terms for key projects during the pre‐sales and contract negotiation stages, proactively identifying delivery, maintenance, warranty, and service cost risks.
Collaborate with Sales, Legal, Product, Finance, and other relevant teams to develop and optimise contract terms, including warranty agreements, delivery contracts, long‐term service agreements, and Service Level Agreement (SLA) requirements, ensuring contracts are practical, executable, and risk‐controlled.
5. Warranty and Long‐Term Service Management
Drive continuous improvement of warranty policies, service processes, customer maintenance frameworks, and issue resolution standards to improve after‐sales efficiency and customer experience.
Develop differentiated maintenance strategies and long‐term service solutions for strategic customers and key projects, promoting service delivery from reactive support to proactive management.
6. Current Service Product Development
Identify new service product opportunities based on customer needs, project experience, and market trends, contributing to the development of long‐term operation and maintenance services, extended warranty services, value‐added services, and technical support solutions.
Work closely with Sales, Product, and Finance teams to design service offerings, delivery models,



pricing structures, cost models, and contract templates, driving commercialisation and business growth of service solutions.
Requirements
1. Professional Experience
Proven experience in delivery management, after‐sales service management, project management, customer success, or operations and maintenance management. Experience managing mature teams is highly preferred.
Demonstrated experience managing teams of 20+ employees, with the ability to lead established teams while continuously improving execution capability, collaboration efficiency, and service performance.
Experience in direct sales environments, strategic account management, key customer engagement, or large‐scale project delivery is preferred.
2. Professional Capabilities
Strong understanding of project delivery management, after‐sales service operations, warranty management, contract risk identification, and service process development.
Strong commercial awareness and risk management capability, with the ability to identify delivery and maintenance risks during the pre‐sales stage and drive contract improvements.
Excellent cross‐functional communication and coordination skills, with the ability to align Sales, Legal, Finance, Product, and Service teams to resolve complex business challenges.
3. Customer and Commercial Capability
Solid customer communication and strategic account management skills, with the ability to build trust and drive issue resolution in complex customer environments.
Strong service productisation mindset, with the ability to identify business opportunities from customer needs and delivery scenarios, and drive the design and implementation of new service offerings.
4. Leadership and Management Capability
Strong capabilities in goal management, team leadership, problem‐solving, and working under pressure.
Results‐oriented with the ability to maintain high‐quality delivery across multiple projects, customers, and cross‐functional teams.
Strong risk awareness, ownership, and strategic perspective, with the ability to balance customer satisfaction, contractual obligations, service costs, and company interests.
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📌 Direct Sales Delivery & Service Supervisor (Sydney)
🏢 Sungrow
📍 Sydney