We are seeking an experienced Customer Change Lead to drive the successful transition of customers from a legacy platform to a newly rebuilt, large-scale data exchange service. This is a senior delivery role focused on customer migration, onboarding, and change execution within a complex, stakeholder-heavy environment.
This opportunity is with a large organisation within the public sector in the health space, committed to delivering creative technology solutions that benefit communities across Australia. The organisation is focused on enhancing its services and processes through strategic change and modernisation.
Description
Lead end-to-end customer change and migration activities, ensuring seamless transition and continuity of service
Develop and manage customer onboarding and migration plans, including phased rollout strategies and post-migration validation
Provide expert advice on change impacts, risks, and readiness to project leadership and governance forums
Deliver clear and targeted customer communications across both technical (API) and non-technical users
Drive customer enablement initiatives including training sessions, webinars, and support materials
Coordinate closely with technical teams on API-related changes, testing, and integration readiness
Oversee hypercare support, monitoring adoption, resolving issues,



and improving customer experience
Support internal readiness across operations, billing, legal, and vendor teams
Use data and feedback to continuously improve change strategies and customer engagement
Profile
A successful Customer Change Lead should have:
Demonstrated experience in leading change management initiatives, particularly within technology-focused projects.
Extensive experience leading change management programs within complex environments
Proven track record delivering customer-facing change and transformation initiatives
Strong experience with communication, training, and stakeholder engagement at senior levels
Excellent problem-solving, analytical, and decision-making capabilities
Ability to manage multiple stakeholders and competing priorities in fast-paced environments
Familiarity with change methodologies and tools (formal certification advantageous)
Previous experience in healthcare or public sector is preferable
Job Offer
Opportunity to work on impactful technology initiatives.
Temporary position based in Melbourne, offering flexibility and work-life balance.
Chance to collaborate with a large organisation and further develop your change management expertise.
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📌 Customer Change Lead (Melbourne)
🏢 MPAU Technology
📍 Melbourne