M365 Cloud Support Team Lead | $150k–$170k + Super | Canberra | Start ASAP
Our client is an Australian-owned sovereign technology and cyber security business delivering secure cloud, modern workplace and managed services for government, critical infrastructure and regulated organisations. Based in Canberra, they have built their reputation supporting complex and sensitive customer environments and are now in a strategic growth phase — building the next generation of secure Microsoft cloud services.
The role
This is not a traditional support position. You will design, deliver and continuously improve secure Microsoft 365, endpoint, identity and security environments for customers who demand more than standard managed services. A core part of the brief is using AI and automation to transform how the service desk and service delivery operates — reducing manual effort, improving response times and driving real cost optimisation across the business.
You will be hands-on technically but think strategically. You will own platforms, mentor engineers, set standards and help build a repeatable, scalable managed service model.
What you will be doing
Designing, implementing and improving secure Modern Workplace environments across Microsoft 365, Intune, Entra ID, Autopilot and Microsoft Defender
Identifying and implementing AI-driven automation within service desk and service delivery practices to reduce cost and manual effort
Building automation workflows using Power Automate, Azure Automation,



Copilot Studio or equivalent tools
Owning identity and access security controls including MFA, Conditional Access, device compliance and privilege management
Acting as the technical escalation point for complex issues — root-cause analysis and long-term fixes, not band-aids
Developing technical standards, runbooks, configuration baselines and best-practice guidance
Producing explicit customer-facing insights and roadmap recommendations
Mentoring engineers and contributing to a high-performance engineering culture
What we are looking for
Hands-on experience across Microsoft 365, Intune, Entra ID, Autopilot and Microsoft Defender
Demonstrated delivery of secure Modern Workplace environments in complex or regulated settings
Experience implementing MFA, Conditional Access, device compliance and identity governance
Proven ability to implement AI-driven or scripted automation in managed services or service desk environments
Strong communication skills — able to translate technical risk into plain business language
Australian Citizenship or Permanent Residency
Microsoft certifications: MS-102, MD-102, SC-300, SC-200, AZ-500 or equivalent
ITIL or equivalent service management certification
Experience in government, regulated industry or critical infrastructure environments
Current Baseline security clearance or eligibility to obtain one
The offer
Start: ASAP
Location: Canberra (flexible / hybrid working available)
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📌 Cloud Support Team Lead (Canberra)
🏢 Contractor Central
📍 Canberra