Salesforce Communications Cloud Architect
Komforce Pty Ltd – Sydney NSW
Full time
1d ago , from Illawarra Mercury Job Board
About The Role
We're looking for a Salesforce Communications Cloud Architect to lead the design and delivery of Communications Cloud implementations for telco clients. You'll own the solution architecture, guide delivery teams, and act as the technical authority on Communications Cloud and OmniStudio across complex telco programmes. This is a hands‐on architecture role for someone who has taken multiple telco implementations from design through to go‐live.
What You'll Do
Solution Architecture & Design
Define the end-to-end Communications Cloud architecture for telco clients
Lead design workshops with business and technical stakeholders
Translate telco business requirements into scalable, maintainable Salesforce solutions
Own the solution blueprint, product catalog model, data model, and integration strategy
Design CPQ, Order Management, and Digital Commerce flows for telco use cases
Technical Leadership
Provide technical governance, including code review oversight and design-pattern standards
Guide development teams on OmniStudio, Apex, and LWC best practices
Define the DevOps approach: CI/CD pipelines, release management, and environment strategy
Drive performance optimisation and scalability planning across the platform
Communications Cloud & OmniStudio
Architect solutions using OmniStudio (OmniScript, FlexCards, Integration Procedures, DataRaptors)Design the Enterprise Product Catalog (EPC), pricing, and product configurationBuild out Industries CPQ, Contract Lifecycle Management, and Order ManagementDefine quote-to-order and order-to-activation flows for telco products
Integration & Data Strategy
Architect integrations across BSS/OSS using REST/SOAP APIs and middleware (MuleSoft preferred)




Apply TM Forum Open API standards where relevant
Design data migration strategy and data governance models
Define identity management, SSO, and security architecture
Stakeholder Management
Lead architecture discussions with the client and delivery teams
Present technical solutions and trade‐off analyses to senior stakeholders
Collaborate across business, product, and engineering teams
What We're Looking For
Must-Have
12+ years of hands‐on Salesforce experience
Proven delivery of Communications Cloud implementations for telco clients
Strong command of OmniStudio across design and build
Deep experience with Enterprise Product Catalog, Industries CPQ, and Order ManagementStrong integration architecture experience across enterprise environments
Based in Sydney, Australia
Technical Depth
OmniStudio (OmniScript, FlexCards, Integration Procedures, DataRaptors)Communications Cloud data model and product modellingApex, Lightning Web Components (LWC), and FlowIntegration architecture and API‐led connectivity patternsSecurity model design: sharing rules, field‐level security, and platform encryptionDevOps tooling and CI/CD best practices (e.g. Copado, Gearset, SF CLI)
Required Certifications
Salesforce Communications Cloud Accredited Skilled
Salesforce Certified OmniStudio Consultant
NICE TO HAVE
Prior experience delivering for tier‐one telco operators
Familiarity with TM Forum APIs and telco BSS/OSS landscapes
Background in CPQ‐heavy or order‐management‐heavy programmes
Experience with Agile or SAFe delivery frameworks at scale
What Sets You Apart
Strong architectural decision‐making and the ability to defend trade‐offs clearly
Comfort navigating ambiguity in large, complex telco programmes
Explicit documentation and presentation skills
Strategic mindset balanced with a bias toward delivery and execution
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📌 Salesforce Communications Cloud Architect (New South Wales)
🏢 Komforce
📍 New South Wales