BOQ Group is seeking a Customer Relations Team Leader to guide a team of Customer Relations Consultants on a 12-month contract in Australia.
You will coach, develop and monitor performance, ensuring complaints are handled in line with the Group's policy and RG 271 requirements, while driving customer advocacy and continuous improvement.
You will partner with leaders across the Group, translate customer insights into actionable improvements, balance customer outcomes with business needs, and
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📌 Customer Relations Team Lead: Impact & Mentorship (New South Wales)
🏢 Boq Group
📍 New South Wales
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