Customer Service / Sales Support Administrator - Wetherill Park
Customer Service / Sales Support Administrator – Wetherill Park
Deliver exceptional customer service while supporting commercial sales activities
Manage customer accounts, sales opportunities, and CRM reporting
Join a collaborative team partnering with Sales, Marketing, Logistics, and Manufacturing
If you're a proactive administrator who enjoys supporting sales teams, coordinating customer projects, and keeping multiple priorities on track, this is your opportunity to make an impact.
About the Role
As aCustomer Service / Sales Support Administrator, you will play a central role in supporting our commercial sales function by managing customer enquiries, maintaining sales opportunities within CRM, coordinating projects, and ensuring a seamless customer experience.
This is a highly varied and fast-paced role that combines customer service, sales administration, account support, pipeline management, and cross-functional coordination.
Key Responsibilities
Support the commercial sales team by managing and progressing opportunities through the sales pipeline
Maintain accurate CRM records and ensure data integrity across all customer and project activities
Assist with lead generation, lead nurturing, and customer follow-up activities
Coordinate appointments and support activities for external sales representatives
Support the conversion of enquiries into sales opportunities
Customer & Account Support
Manage customer enquiries and orders via phone and email
Deliver responsive, professional, and solutions-focused customer service
Build strong relationships with key customers and project stakeholders
Provide updates on quotations, manufacturing schedules, deliveries, and project progress
Manage customer complaints, quality concerns, credits,



and returns professionally and efficiently
Order & Project Coordination
Process customer orders accurately and within required timeframes
Coordinate activities between customers, sales, estimating, logistics, and manufacturing teams
Maintain accurate documentation and project records
About You
You are an organised and customer-focused professional with a passion for supporting sales teams and delivering exceptional service.
You enjoy working in a collaborative environment, managing multiple priorities, and contributing to commercial success.
To be successful in this role, you will have:
5+ years' experience in sales support, sales administration, customer service, or account coordination
Proven experience in a high-volume, phone-based customer service or sales support environment
Confidence managing a large volume of inbound and outbound customer interactions while maintaining a professional and solutions-focused approach
Strong experience building customer relationships and progressing opportunities through effective phone and email communication
Experience using SAP, CRM systems, and Microsoft Excel
Proven experience managing customer accounts and sales pipelines
Excellent administration and organisational skills with robust attention to detail
Strong communication skills and a professional, customer-centric approach
Ability to prioritise competing tasks in a fast-paced environment




Experience within commercial construction, manufacturing, building products, or a related industry will be highly regarded
What we offer
We strive to support your skilled and personal growth.
Here are some of the perks you'll enjoy as part of the CSR team:
Supportive and collaborative culturethat fosters innovation and inclusion.
You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
Care and wellbeing offerincludes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
Rewarding careerwith on-the-job learning, development, and upskilling opportunities within and across our brands
At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'.
As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first.
We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive.
We are committed to providing equal chance for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
To find out more about us, visitwww.csr.com.au
We have a strong commitment to workplace health and safety and the wellbeing of our people.
Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.
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📌 Customer Service / Sales Support Administrator - Wetherill Park (New South Wales)
🏢 Csr
📍 New South Wales