Epping, Melbourne VIC
Administration & Office Support
Full Time
National Safe & Security Pty Ltd
Epping, Melbourne VIC
Administration & Office Support
Full Time
Service Coordinator
About Us
National Secure & Security Pty Ltd is an Australian-owned leader in high-security solutions, specialising in safes, vaults, strongrooms, ballistic-rated doors and windows, custodial products, and locksmithing services.
Operating nationally across banking, government, custodial, commercial, and high-risk environments, NSS delivers custom-built security solutions backed by a modern manufacturing facility based in Victoria.
At National Safe & Security, we don't just cut keys — we build security.
About the Role
We are seeking an organised and proactiveService Coordinatorto join our growing team based in Epping, Victoria.
This role is responsible for scheduling and coordinating day-to-day service operations, allocating technicians and subcontractors, managing client communications, and ensuring service works are delivered safely, efficiently, and on time.
You will be a key point of contact between clients, field technicians, suppliers, and internal departments while supporting a quick-paced national service operation.
Key Responsibilities
Schedule daily service, maintenance, breakdown, installation, and reactive works
Allocate technicians, subcontractors, vehicles, and equipment across Australia
Coordinate technician diaries and optimise schedules to maximise efficiency
Manage incoming service requests and client communications
Monitor job progress from allocation through to completion
Coordinate site access, inductions,



permits, and compliance documentation
Raise, schedule, and manage work orders within AroFlo
Review technician service reports, paperwork, and timesheets
Assist with quotations, purchase orders, invoicing, and reporting
Coordinate procurement of locks, hardware, consumables, and project materials
Liaise with suppliers and clients to ensure service delivery commitments are achieved
Support service delivery across banking, custodial, government, retail, and commercial clients
Skills & Experience
Previous experience as aService Scheduler, Service Coordinator, Dispatcher, or in a similar administration role
Strong scheduling, planning, and organisational skills
Ability to manage multiple competing priorities in a fast-paced environment
Excellent communication and customer service skills
High attention to detail and problem-solving ability
Proficient in Microsoft Office and service management software
Experience using AroFlo or similar job management systems is highly regarded
Experience within security, construction, trades, facilities management, or technical services is advantageous
What We Offer
Full-time permanent position
Modern office and manufacturing facility in Epping, VIC
Supportive and growing team environment
Opportunity to work with major national banking, government, and commercial clients
Career development within a rapidly expanding Australian-owned business
Diverse and interesting work within the high-security industry
Ongoing training and opportunities for career progression
Location
Epping, Victoria
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📌 Service Coordinator (Melbourne)
🏢 National Safe & Security
📍 Melbourne