Support Worker - High Intensity & Complex Care
True Ability is a registered NDIS and Aged Care provider dedicated to supporting people with disabilities and older Australians to live with greater independence, dignity and quality of life. We are committed to delivering person-centred, high-quality care and support tailored to each individual's needs, goals and preferences.
About the Role
We are currently seeking
experienced and highly capable Support Workers
to join our team supporting a participant with complex and high-intensity support needs.
This is an opportunity to work with a high-care participant requiring specialised support, clinical awareness and strong attention to safety and wellbeing. We are looking for confident, proactive and reliable support workers who can remain engaged, alert and responsive throughout each shift.
Key Responsibilities
Provide person-centred support to a participant with complex care needs
Implement support strategies in accordance with care plans and risk management plans
Monitor participant wellbeing and respond appropriately to changes in condition
Support daily living activities whilst promoting independence and choice
Administer medications in accordance with organisational policies and procedures
Complete accurate documentation and progress notes
Maintain a safe, respectful and supportive environment
Work collaboratively with families,



healthcare professionals and internal stakeholders
Certificate III or IV in Individual Support, Disability, Community Services or equivalent
Previous experience supporting participants with complex or high-intensity needs
Experience supporting individuals with
severe dysphagia
Current
Choking First Aid
competency
Experience with
suctioning procedures
Experience administering medications via
NJ Feeding Tube
Robust understanding of aspiration risks and preventative strategies
Experience implementing complex care plans and following clinical instructions
Confidence working independently and making sound decisions
Ability to remain alert, engaged and responsive during active shifts
Excellent communication and documentation skills
Flexible to work across weekdays, weekends and active night shifts
Available Shifts
Active Night Shifts: 10:00 PM - 6:00 AM
Morning Shifts: 6:00 AM - 3:00 PM
Day Shifts: 8:00 AM - 12:00 PM
7-day rotating roster
Why Join True Ability?
Work within a supportive and experienced team
Ongoing training and professional development opportunities
Opportunity to develop specialised high-intensity support skills
Make a meaningful difference in the life of a participant requiring complex care support
Only applicants with relevant high-care and complex support experience will be considered.
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📌 Support Worker - High Intensity & Complex Care (Melbourne)
🏢 Xanadu Group
📍 Melbourne