Lort Smith Animal Hospital – North Melbourne VIC
About us
Lort Smith is Australia's largest not-for-profit animal hospital, dedicated to keeping pets and their people together. For over 90 years, we've championed the powerful impact of the human-animal bond by providing accessible, compassionate care to more than 20,000 animals each year. Our services include world-class veterinary care, rehoming programs, and community initiatives that make a meaningful difference in thousands of lives. We're committed to ensuring that no one is left behind, offering adaptable financing options to help low-income individuals access the care their pets need.
About the role
The primary function of this multifaceted position will be customer service (both internal and external) and ensures the correct supply of required goods and services for the dispensary and hospital as a whole.
You'll be responsible for:
Conveying information on pharmacy products to clients
Assisting with client enquires about prescribed medication
Giving advice regarding over-the-counter animal care products
Managing inventory, including purchase and supply
Assisting with stocktake
Updating pricing as required and ensuring items are billed out at the correct price
Providing training and education to the team on policies, procedures and processes
About you
Your engaging and helpful manner will help deliver a high level of customer service at all times. You will have a clear and empathic style of communication,



able to convey information to clients and staff.
You'll also have
Experience working in a pharmacy or dispensary
Demonstrated experience in high-volume customer service
Proven ability to work in a team in a busy, demanding environment
Experience in training nurses or clinical teams on dispensary procedures
Cert IV in Veterinary nursing or equivalent (desired, but not essential)
An understanding of current veterinary nursing and hospital practices (desired, but not essential)
Demonstrated ability to show initiative and innovation
What we offer
A purpose-driven organisation with a genuine community impact
Employee wellbeing programs and highly regarded Employee Assistance Program (EAP).
Benefits including pet-friendly workplace policies, discounts on veterinary treatment, products and pet insurance.
A diverse team environment
As part of the recruitment process, the preferred candidate will be required to satisfactorily complete a National Police Check.
If you have any questions or would like a copy of the position description, please email ****** a confidential discussion.
Lort Smith is a great place to work. We are an equal opportunity employer and actively support workplace diversity, equity and inclusion.
Lort Smith is a great place to work. We are an equal opportunity employer and actively support workplace diversity, equity and inclusion.
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📌 Dispensary Support Officer (Melbourne)
🏢 Lort Smith
📍 Melbourne