Fixed-Term Contract | Allied Health & NDIS | Melbourne
OneStep Wellbeing is a growing NDIS-registered allied health provider delivering Occupational Therapy, Positive Behaviour Support and psychological counselling across Melbourne. We're looking for a commercially minded Practice & Operations Manager to work directly with our Director, strengthen our systems and drive our next stage of growth.
This is a hands-on leadership role — not a purely administrative one. You'll turn strategy into action, bring structure to a growing business and take ownership of making things happen.
About The Role
OneStep Wellbeing is a growing NDIS-registered allied health provider delivering Occupational Therapy, Positive Behaviour Support and psychological counselling across Melbourne. We're looking for a commercially minded Practice & Operations Manager to work directly with our Director, strengthen our systems and drive our next stage of growth.
This is a hands-on leadership role — not a purely administrative one. You'll turn strategy into action, bring structure to a growing business and take ownership of making things happen.
What you'll do




Develop and implement practical business growth strategies with the Director
Grow referrals and build robust relationships with support coordinators, plan managers and referral partners
Improve practitioner utilisation, billable hours and revenue
Streamline intake, scheduling, billing and documentation workflows
Establish and monitor KPIs, and prepare performance reports
Support recruitment, onboarding and team accountability
Help build a positive, high-performing workplace culture
Support compliance with NDIS Practice Standards and audit readiness
About you
Experience in practice, operations or business management — ideally in allied health, disability, healthcare or the NDIS sector
A track record of implementing growth strategies and improving operational performance
Strong grasp of KPIs, utilisation and revenue management
Confident leading teams and working directly with a business owner
Proactive, solutions-focused and able to balance strategy with hands-on delivery
Experience with NDIS systems, practice management software or Xero will be highly regarded.
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📌 Practice & Operations Manager (Melbourne)
🏢 OneStep Wellbeing
📍 Melbourne