We are a busy, highly respected ENT and Audiology practice in South East Melbourne. We take pride in delivering exceptional, compassionate patient care while running a smooth, modern, and digitally integrated clinic.
Working within a small, cohesive, and collaborative team, we value efficiency, transparent communication, and a positive working environment.
About Us
We are a busy, highly respected ENT and Audiology practice in South East Melbourne. We take pride in delivering exceptional, compassionate patient care while running a smooth, modern, and digitally integrated clinic.
Working within a small, cohesive, and collaborative team, we value efficiency, clear communication, and a positive working environment.
The Role
We are seeking an energetic, tech-fluent, and highly organised
Part-Time Medical Receptionist
to join our front-of-house team.
This role is responsible for managing our vibrant front desk, maintaining seamless patient flow during afternoon clinics, and supporting essential back-of-house clinical operations. You will be the primary point of contact for our patients.
Key Responsibilities
1. Front Desk & Patient Care
Warmly greet patients on arrival, manage check-ins, and maintain a welcoming waiting room environment.
Communicate effectively and empathetically with patients, including those with hearing impairments or anxious family members.
Process patient payments via EFTPOS and on the clinic software management system, including online Medicare claiming.
2. Clinic Scheduling & Triage
Manage multi-provider appointment schedules across ENT specialists and Audiology services.
Handle incoming phone enquiries, triaging urgent medical requests and maintaining schedule integrity.
Keep wait times transparent and keep doctors informed of patient arrival status.




3. Digital Administration
Utilise specialist medical practice software ( Gentu ) for daily operations.
Process incoming calls, correspondence, and electronic referrals/e-mails.
Maintain strict patient record confidentiality and accurate database entry. Attention to detail is paramount.
4. Clinical & Practice Support
Perform clinical support tasks, including
instrument cleaning
with due training
Ensure consulting and audiology rooms are restocked, clean, and prepped between clinics.
Assist with general office running, mail distribution, and administrative errands as required.
Key Requirements & Qualifications
Software & Tech Agility:
High degree of computer literacy and rapid adaptability to medical software suites, online booking platform and digital filing.
Relevant Experience:
Previous medical reception or healthcare administration experience required
Multitasking Under Pressure:
Demonstrated ability to remain calm, focused, and meticulous while triaging multiple competing priorities in a fast-paced environment.
Communication:
Exceptional verbal and written communication skills with strong interpersonal empathy.
Sterilisation Skills:
Familiarity with instrument sterilisation/infection control (or strong willingness to undergo full internal training).
Availability:
Available for immediate start to work
Please do NOT apply if you are unable to work
Friday afternoons
(Schedule would be every Friday afternoon and negotiated other afternoons plus some morning shifts).
What We Offer
A supportive, friendly, and rewarding small team culture.
Remuneration reflecting your experience and tech capability.
Thorough onboarding and handover support.
Modern facilities with state-of-the-art digital systems.
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📌 Medical Receptionist (Melbourne)
🏢 Health Care Caulfield
📍 Melbourne