Are you someone who enjoys solving problems, helping customers, and taking ownership of outcomes? Do you thrive in a team environment where no two days are the same?
SteadFast is a leading Australian transport broker providing tailored freight solutions to businesses across the country. As we continue to grow, we are looking for a Customer Service Representative to join our Queensland team and play a key role in delivering exceptional customer service.
About the Role
As the link between our customers, carriers, and internal teams, you will be responsible for ensuring freight moves smoothly while providing proactive communication and support throughout the customer journey.
This is more than a traditional customer service role. You'll be managing freight enquiries, coordinating with transport providers, solving problems, and helping customers achieve the best possible outcomes.
Key Responsibilities
Respond to customer enquiries via phone, email, live chat, and CRM systems
Track shipments and provide timely updates on critical deliveries
Liaise with carriers to investigate and resolve delivery issues
Maintain accurate records across HubSpot, MachShip, and internal systems
Work collaboratively with internal teams to ensure customer expectations are exceeded
Build strong relationships with customers through proactive communication and service




Prioritise urgent matters and manage multiple tasks in a fast-paced environment
What We're Looking For
Previous experience in a customer service role
Minimum 1-2 years of customer service experience required
Strong communication skills, both written and verbal
A genuine passion for helping customers and solving problems
Excellent organisational skills and attention to detail
The ability to remain calm and professional under pressure
Confidence using technology and learning recent systems
Experience within transport, logistics, freight, or supply chain industries is highly regarded but not essential
Who Will Succeed in This Role?
Take ownership of issues and see them through to resolution
Enjoy working with people and building relationships
Can balance multiple priorities without losing attention to detail
Are proactive and willing to learn
Enjoy being part of a supportive, collaborative team
Why Join SteadFast?
Be part of a growing Australian business
Monthly RDO
Annual Health & Wellness Incentive
Ongoing training and professional development
Career progression opportunities as the business continues to expand
Supportive team culture that values collaboration, accountability, and success
Applicants must have full working rights in Australia.
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📌 Customer Service Representative (Melbourne)
🏢 Steadfast Logistics
📍 Melbourne