Customer Service Administration - Casual
KLN Cold Chain (Australia) Pty Ltd - Laverton North VIC
KLN Cold Chain (Australia) Pty Ltd is a leading provider of cold chain logistics and temperature-controlled warehousing solutions. We specialise in the safe storage and distribution of perishable goods, including fresh produce, frozen products and temperature-sensitive items. With a commitment to maintaining the highest standards of food safety and product integrity, we serve clients across retail, foodservice and distribution sectors throughout Australia. Our Western Suburbs Melbourne facility is a modern, purpose-built cold storage complex equipped with state-of-the-art technology. We pride ourselves on our professional team, operational excellence and dedication to supporting our clients' supply chain needs. Our culture emphasises safety, reliability and continuous improvement.
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KLN Cold Chain (Australia) Pty Ltd is seeking a Customer Service Administration professional to join our team on a casual basis. This role is based in Laverton North, Victoria and offers the flexibility of casual employment whilst providing essential support to our customer service operations. You will be instrumental in ensuring smooth communication between our customers and internal teams, managing administrative tasks that keep our cold chain logistics business running efficiently.
Key Responsibilities
Processing customer enquiries and providing prompt, skilled responses via phone, email and other communication channels
Maintaining accurate records of customer interactions and transactions in our management systems
Assisting with order processing, scheduling and coordination of deliveries
Supporting the preparation of quotations, invoices and other customer documentation
Liaising between customers and internal departments to resolve issues and ensure customer satisfaction
Scheduling appointments and managing calendars for customer service staff
Performing data entry tasks with accuracy and attention to detail
Contributing to the smooth operation of the customer service function through general administrative support
What we're looking for
Proven experience in a customer service, administrative or office support role
Strong communication skills, both written and verbal, with the ability to interact professionally with customers
Excellent organisational and time management abilities
Proficiency in Microsoft Office applications, particularly Excel and Word
Competency with database and customer management systems
Attention to detail and accuracy in data entry and record keeping
Ability to multitask and prioritise effectively in a busy environment
Professional telephone manner and customer service orientation
Flexibility and willingness to adapt to the casual nature of the role
Experience in the logistics, cold chain or transport industry would be advantageous
What we offer
Flexible casual employment arrangements that work around your lifestyle
The opportunity to work with a dynamic and supportive team
Exposure to the cold chain and logistics industry
A professional work environment equipped with modern technology
Competitive casual rates of pay
The chance to develop your administrative and customer service skills
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