Customer Service and Bookings - Express Transport Industry
We are seeking a dedicated and customer-focused individual to join our team as a casual Customer Service and Bookings professional at Swift Transport Services in Dandenong South, VIC.
What you'll be doing
Providing exceptional customer service to our clients, handling inquiries, bookings and issues in a professional and timely manner
Taking high volumes of phone bookings with accuracy - this is the main priority of this role
Being "front of house" at reception to greet visitors
Collaborating with internal teams to ensure efficient and reliable service delivery
Assisting the despatch team with callbacks and fielding job enquiries
Taking opportunities to improve customer experience
What we're looking for
Previous experience in a logistics/transport bookings role
Booking accuracy, ability to take high volumes of calls
Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
Excellent organisational and multi-tasking abilities,



with a keen eye for detail
Qualified presentation
Proficiency in using transport software and technology to support customer service and bookings processes
A team player who conducts themselves professionally and with a positive, friendly "can do" attitude
What we offer
At Swift Transport Services, we are committed to providing our employees with a supportive and rewarding work environment. Working on a casual basis initially, we are offering $35 per hour plus super. Expected working hours are 8am to 3:30pm.
Possibility to go full time in the future.
About us
Swift Transport Services is a leading provider of transportation and logistics solutions. With a robust focus on customer satisfaction and operational efficiency, we are committed to delivering reliable services to our clients. Join our team and be a part of our continued success.
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📌 Customer Service And Bookings - Express Transport Industry (Melbourne)
🏢 Swift Transport Services
📍 Melbourne