Service Desk Manager: Lead Calm, High-Impact Support (New South Wales)

Service Desk Manager: Lead Calm, High-Impact Support (New South Wales)

06 Aug
|
First Focus
|
New South Wales

06 Aug

First Focus

New South Wales

First Focus in Australia is seeking a Service Desk Manager who can turn a busy ticket queue into calm, reliable service. You will lead a pod of support professionals, mentor technicians, and partner with engineering to deliver great outcomes for clients.
You will hire smart people, align teams to our values, coach for growth, and make fair decisions in pressure. The role requires ITIL discipline, robust communication, and a knack for understanding client needs beyond the ticket details.
#J-*****-Ljbffr

📌 Service Desk Manager: Lead Calm, High-Impact Support (New South Wales)
🏢 First Focus
📍 New South Wales

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