Zip Co Limited in Sydney is seeking a Senior Team Leader, Merchant Experience to lead onboarding, service, retention and growth across merchant journeys. You will guide a team of Merchant Experience Specialists and set transparent standards for seamless experiences across phone, email and digital channels.
You will partner with Sales, Risk, Compliance, Product and Commercial teams to activate merchants quickly, resolve issues and drive value, using insights and AI to improve outcomes and performance.
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📌 Senior Merchant Experience Leader (New South Wales)
🏢 Zip Co
📍 New South Wales
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