About the Opportunity
Our company is powered by people and by software. It is crucial to our
organisation that employees and software work together seamlessly, to drive
operational efficiency, ensure productivity and manage costs. This individual
will lead the Change and Adoption team's WalkMe capability and support the
execution of digital adoption initiatives across Flight Centre Brand, to ensure
the organisation is getting the most out of its digital assets.
As the Digital Adoption Lead, you will be responsible for helping the business
strategically drive adoption and engagement with our enterprise software. You
will work closely with stakeholders throughout the organisation, including the
FCB PMO team, Operations and Learning and Development, to develop and execute a
holistic strategy based on value and impact with a strong focus on user
experience. You are responsible for the efficiency and effectiveness of
WalkMe-related systems and processes, productivity, data integrity, process
consistency, documentation and training.
Candidates must be based in Brisbane, or willing to relocate.
What you will be doing:
Assess needs fast, design creative solutions, measure results, and iterate to
drive better outcomes
Own the WalkMe backlog and roadmap, keeping delivery prioritised and aligned
to business value
Design and build WalkMe content grounded in real instructional design and
adult learning principles
Facilitate discussions and build stakeholder consensus, from first pitch
through to final sign-off
Measure and evaluate impact against KPIs, proving the ROI your work delivers
Set the standard for WalkMe governance and best practice, and coach Digital




Adoption Specialists to the same bar
Act as the go-to WalkMe expert, shaping how the platform is used today and
where it goes next
We would love to hear from you if you have:
WalkMe building experience
Familiarity with software deployment, APIs and system integrations
HTML, CSS and/or JavaScript experience (desirable)
1-3 years' implementation or professional services experience at a SaaS
company (desirable)
Ability to facilitate discussions and build consensus around a strategic
direction
Ability to prioritise and deliver across multiple stakeholders based on value
to the business
Background in UX design, L&D;, change management or project management is an
advantage
Bachelor Degree in IT related field (desirable) or 3 years IT industry
experience
What you'll Enjoy:
Culture: you will be employed by an inclusive company that offers a team
culture like no other in the industry -Flight Centre Travel Group Australia is
proud to be a certifiedGreat Place To Work Australia New Zealand Pty Lt
Our People: FCTG is an Equal Opportunity Employer and encourage all
suitably qualified applicants to apply. This includes Aboriginal and Torres
Strait Islander People and people from racial, ethnic, or ethno-religious
minority groups and people with disability,



regardless of age, race, gender,
gender identity or expression, sexual orientation, or veteran status
Development:Individualised Learning & Development pathway options
Exclusive Staff Discounts:Accessible via our employee-only portal with over
500 of Australia's leading retailers,health and wellness discounts, financial
planning advice, employee share plan and more
Travel Discounts:Including family and friends - flights, hotels, tours,
cruises, travel insurance and more
Brightness of Future:Career opportunities in a network of brands and
businesses across theglobe -we promote from within
Corporate Health Discounts:Access exclusive discounts on health insurance
plans for you and your family with our partner, BUPA, access to internal gym
Mental Health:Support and Employee Assistance Program for staff and family
Social:Regular awards nights, social team building and industry events, with
the opportunity to attend global conferences (Bangkok in ****)
Giving Back:Corporate Social Responsibility program supporting nominated
charities through Workplace Giving, volunteering and fundraising; paid parental
and volunteer leave
Sustainability:The protection of our setting is essential to the future
of tourism, as a leading travel group, we have made efforts to affect positive
change to the environment
Please note: applications can only be considered by candidates who are based,
and have the right to work, in Australia without restriction or requiring visa
sponsorship. Remote working options are not available for this position.
#J-*****-Ljbffr

📌 Walkme Digital Adoption Lead - South Bank, Qld (Queensland)
🏢 Flight Centre
📍 Queensland