The Role
We're looking for a technically capable and relationship-focused Technical Presales Specialist to join the team.
In this role, you'll manage a portfolio of partner accounts and support them with technical advice across Dell infrastructure, including servers, storage, networking and data protection.
You'll spend a lot of time on the phone building strong relationships, helping partners with solution design, configurations and quoting, and acting as their go-to for technical support.
It suits someone who is organised, proactive and enjoys working closely with partners to help grow their business while continuing to build their own technical skills.
Tasks and Responsibilities
Contribute to account growth across your named partner accounts by delivering high-quality technical pre-sales support
Build strong phone-based relationships, becoming a trusted technical advisor to partners
Provide 1:1 technical enablement, including product guidance, solution positioning and roadmap updates
Design solutions and develop bill-of-materials, delivering accurate and timely configurations and quotes using Dell tools
Act as the primary point of contact for technical enquiries, responding via phone, email and Teams in a timely manner
Work closely with Dell on opportunities, including bid and special pricing requests
Maintain accurate pipeline, CRM and quoting tool records, including forecasting, win probability and close timelines
Contribute to weekly cadence calls, submit territory forecasts and support overall sales planningCollaborate with Product Managers and internal sales teams on technical enquiries, forecasting and stock planning




Proactively share product updates, promotions and market insights to drive partner engagement and growth
Identify opportunities to expand Dell infrastructure adoption within existing partner accounts
Continuously develop technical knowledge across the Dell portfolio, staying current on new releases, lifecycle updates and competitive positioning
Participate in training, self-development and occasional partner or vendor events (including outside standard hours where required)
Ensure customer financial arrangements align with business needs where applicable
Maintain regular partner touchpoints in line with team cadence expectations
Skills and Experience
Strong interpersonal and communication skills, with confidence on the phone and the ability to build and maintain relationships remotely with stakeholders at all levels
Technical knowledge or aptitude across enterprise infrastructure (servers, storage, networking and/or data protection); Dell experience is a plus
Experience in pre-sales, technical sales or the distribution channel is desirable, though early-career candidates with a strong technical foundation are encouraged to apply




Ability to design bill-of-materials solutions and an understanding of quoting and configuration workflows within a reseller or distribution workplace
Familiarity with virtualisation technologies such as VMware or Microsoft Hyper‐V is advantageous
Robust organisational skills with the ability to prioritise, work under pressure and meet customer and business expectations
Proactive mindset with initiative, curiosity and enthusiasm for learning new technologies
Strong commercial acumen, including numeracy skills, negotiation capability, and the ability to identify growth opportunities within accounts
Intermediate MS Office skills and exposure to ERP systems
Understanding of the IT channel/distribution model and interest in the enterprise infrastructure market
Ability to contribute to accurate forecasting on a monthly and quarterly basis, with strong attention to detail
Professional, helpful and efficient approach in all interactions
A highly competitive salary package depending upon experience
Hybrid and sustainable working environment
Staff only on-site gym & weekly corporate fitness classes
A selection of freshly prepared lunch options provided daily
Free on-site parking and electric parking stations
A relaxed, modern office setting with smart casual dress
Access to discounted banking, superannuation, and health and wellbeing offers via our corporate partners
Company paid parental leave scheme
Employee Assistance Program
On site school holiday program for children of Dicker Data staff
Only those with the legal right to work in Australia may apply for this position.
Only short-listed candidates will be contacted.
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📌 Technical Presales Specialist (New South Wales)
🏢 Dicker Data
📍 New South Wales