Principal Consultant - Supply Chain, Customer Service & Business Support
The Company
a well-established Australian business supplying innovative building products to the construction industry. With a reputation for quality, reliability and exceptional customer service, they are looking for a Customer Service Representative to join their collaborative team.
The Role
This is a diverse role where you'll be the first point of contact for customers, supporting them from enquiry through to delivery while working closely with Sales, Operations and the Warehouse to ensure a seamless customer experience. Reporting to the National Customer Service Manager, you'll be responsible for delivering outstanding customer service while ensuring customer orders and enquiries are processed accurately and efficiently.
Your responsibilities will include:
Managing customer enquiries via phone and email
Processing customer quotes, orders, returns and credits
Supporting Territory Sales Managers with customer requests and quotations
Following up freight and delivery enquiries
Responding to order status enquiries and resolving customer issues
Processing warranty claims and coordinating after-sales support
Maintaining accurate customer records within ERP and CRM systems
Skills and Experience:
Previous experience in a Customer Service, Internal Sales or Order Processing role




Strong administration skills with excellent attention to detail
Excellent communication and relationship-building skills
A proactive, solutions-focused approach to customer service
Experience within manufacturing, construction, or industrial products highly regarded
Benefits
Work close to home in Thomastown
Company bonus scheme
On-site gym available
Stunning offices with state-of-the-art facilities
Coffee machine in the office
Growing organisation with huge scope for career development
Strong family and community focus
Company Culture
A company that is truly committed to its people, who are passionate about their team members, company, product, and their customers. An industry leader renowned for their innovation
About Us
Veritas Recruitment recruits across multiple verticals, with industry-specific recruiters servicing a range of clients. Our divisions include Freight and logistics, Senior Accounting and Finance, Accounting Support, Business Support, and Technical and operational positions. To find out more about Veritas and our team, visit
The Consultant
Nicole Juzefowicz specialises in recruiting within the Business Support space. For a confidential discussion, please call Nicole on ************
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📌 Principal Consultant - Supply Chain, Customer Service & Business Support (Melbourne)
🏢 Veritas Recruitment
📍 Melbourne