Melbourne Theranostic Innovation Centre – North Melbourne VIC
Melbourne Theranostic Innovation Centre (MTIC) North Melbourne
38 hour week | Monday to Friday | Rotating roster between 7:30 am – 5:00 pm
Immediate Start Available
The Opportunity
We're seeking a friendly, professional, and highly motivated Receptionist & Administration Assistant to be the welcoming face of our clinic. You'll manage front desk operations, patient bookings, and provide vital administrative support between both sites in North Melbourne to ensure our practice runs smoothly.
About MTIC
A world-class fusion of nuclear medicine, scientific and technical expertise delivering patient-centred precision medicine through clinical PET/CTservices, research and development in the emerging field of theranostics.
Learn more:
Key Responsibilities
Greet and support all visitors and patients with warmth and professionalism
Manage incoming calls and enquiries
Maintain a clean and welcoming reception area
Process patient billing, Medicare claims, and financial transactions accurately
Schedule and manage appointments using the Radiology Information System (RIS) (Visage)
Provide administration support to our Clinical Trials and Therapy teams
Communicate appointment details clearly to patients and carers
Maintain accurate patient records and information
Provide administrative support to senior management and medical staff
Import/export images via the PACS system
Ensure timely delivery of reports to referring clinicians
Respond to emails promptly and professionally
Adhere to all MTIC protocols and procedures
About You
You thrive in a agile environment and are passionate about delivering exceptional administrative and customer service. You're organised, detail-oriented, and eager to contribute to a team that's making a difference in healthcare.
You will bring:
Exceptional customer service and communication skills
Ability to multitask and stay calm under pressure
Strong attention to detail and accuracy
Previous experience in medical imaging or healthcare (highly desirable)
Familiarity with RIS and PACS systems (Visage preferred)
Proficiency in Microsoft Office and general computer literacy
Ability to work independently and collaboratively
Previous experience in a similar role (desired)
If you are looking for an opportunity to become a valued member of a highly dedicated team of professionals, we would love to hear from you!
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