Helpdesk / Application Support Role | Permanent Position at Smartsoft. About the role Smartsoft is a prominent creator of practice management software tailored for the Australian allied health sector. We prioritize delivering high-quality products and services to our clients. We are looking for a dedicated individual to join our team, providing helpdesk and technical support to our professional clientele in a supportive and professional work environment.
Key facts
Location: Adelaide CBD, Adelaide
Engagement: Permanent
Team: Helpdesk Support Team
What you'll do
Provide technical assistance and support to clients using our software.
Troubleshoot and resolve issues to ensure client satisfaction and software functionality.
Requirements
Minimum of 2 years of experience in a helpdesk or application support role.
Strong understanding of software troubleshooting and problem-solving techniques.




Excellent communication skills to interact effectively with clients.
Ability to work independently and as part of a team.
Must have Australian work rights.
Nice to have
Experience with practice management software or similar applications.
Familiarity with customer relationship management (CRM) systems.
Skills & tools
Proficiency in Windows and Mac operating systems.
Knowledge of ticketing systems and remote support tools.
Basic understanding of networking concepts.
Practical notes
This role requires candidates to have the right to work in Australia. The position offers a competitive salary and perks package, with additional details provided during the application process.
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📌 Helpdesk / Application Support Role | Permanent Position (Adelaide)
🏢 Smartsoft
📍 Adelaide