Medical Receptionist - Telehealth Medical Clinic
Position: Medical Receptionist
Location: Medmate Head Office - Richmond, Victoria
Hybrid
Employment Type: Full-time
Full time: 38 hours per week
Shifts will be scheduled on a rotating roster with the following shifts:
Monday - Friday 7am - 3pmMonday - Friday 3pm - 11pm
Position Details
Full-time: 38 hours per weekShift Schedule: Rotating roster
What You'll Do
Provide exceptional customer service to patients via phone, email, and online chatSchedule virtual appointments and coordinate with cliniciansMaintain accurate and up-to-date patient recordsAssist with administrative tasks to support clinical and operations teamsHelp patients navigate their care journey with empathy and efficiency
Who This Role Would Suit




Someone with previous experience in a medical reception or customer service role (essential)Ability to work rotating rosterPrevious experience with Medical Director practice management systemA strong communicator with great attention to detailTech-savvy and comfortable using digital health platformsPassionate about improving healthcare access for all Australians
Why Join Us
Be part of a mission-driven team leading the way in digital healthcareGain experience and skills in a growing, future-focused sectorEnjoy supportive colleagues and a positive work environmentHelp make a meaningful difference in people's lives—across metro, rural, and remote areas
We're currently looking for a friendly, compassionate, and proactive Medical Receptionist to join our team on a full-time basis.
You'll be the first point of contact for patients accessing our virtual care service, helping to create a smooth and supportive experience.
At Medmate, we believe that all people have the right to access healthcare when and where they need it.
We understand the challenges of accessing care—whether it's after hours, in rural communities, or even in metro areas where it can be difficult to see a local GP.
That's why we created the Medmate - to make healthcare more accessible for every Australian.
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📌 Medical Receptionist - Telehealth Medical Clinic (Victoria)
🏢 Medmate
📍 Victoria