Meriton Suites invites you to explore a rewarding career path as Guest Service Ambassador at one of our brilliant Sydney locations.About the RoleAs a Guest Service Ambassador, you will be a naturally welcoming individual with the ability to delivery warm and authentic service in every interaction.
You will play a vital role in crafting memorable experiences for our guests while representing Meriton Suites' core values.
You will participate in the daily operations of our Porter Desk and Front Desk if required, which includes handling general enquiries or concerns and assisting with guest luggage for arrivals and departures.Your key responsibilities:Be the face of Meriton Suites and warmly welcome all guestsChampion Meriton Suites products and services, along with local attractions and events - be the go-to person to provide recommendations and assist with general enquiriesEnsure the smooth delivery of authentic service while handling any concernsBuild and strengthen relationships with recent guests and Meriton Suites' brand advocates to secure returning staysEffectively communicate and liaise with all departments to ensure the comfort, security and safety of our guests,



as well as their enjoyment during their stayMonitor public areas to ensure Meriton Suites standards are maintainedOrganise luggage storage and deliveryAssist with Front Desk check-ins, check-outs and telephone duties when necessaryTo be successful in this role you will havePrevious experience in customer serviceSimilar experience in a 4-star or 5-star hotel is advantageousA warm, people-orientated demeanourKnowledge of the local area including transport and attractionsImpeccable grooming and presentationA passion in creating a memorable first and last impressionAbility to work in a team environment and under pressureFull availability to work a 7-day rotating rosterWhy Meriton Suites?
Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationallyLevel 2 HIGA hourly rates + penalties and loadings + super + excellent team benefitsFuture opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne'Merit Academy' our online training platform to further develop your skills and knowledgePaid Parental leaveAccess to Employee Assistance Program (EAP) to provide professional and personal adviceFriends and Family discountsTeam activities and social eventsInduction program for all new starters
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📌 Guest Service Ambassador - Sydney (New South Wales)
🏢 Meriton Suites
📍 New South Wales