Founded in Sydney in ****, ezyCollect by Sidetrade is Australia's leading Order-to-Cash platform for small and mid‐sized businesses.
We automate credit management, collections, and payments - taking the manual work out of getting paid.
Our 1,100+ customers manage A$19 billion in receivables through the platform, typically cutting late payments by 40 % and bad debt by 80 % within three months.
Now part of global AI leader Sidetrade, we're scaling our reach across three continents – bringing enterprise‐grade technology to the mid‐market while staying true to our Sydney roots.
Australian innovation.
Global ambition.
Why this role exists
Our customer base represents a major growth opportunity.
We're building a more deliberate Account Management function to help existing customers expand their use of ezyCollect by Sidetrade across products, teams, regions and workflows.
This is a revenue‐owning role focused on growth within existing accounts – not just account maintenance.
If you enjoy commercial conversations, spotting expansion opportunities, and turning customer relationships into revenue outcomes, this role gives you real ownership and impact.
What Makes This Role Interesting
Own a portfolio of existing customers with genuine expansion potential
Drive upsell, cross‐sell, renewal and contract growth conversations
Sell into finance and operations stakeholders on meaningful commercial problems
Work closely with Customer Success, Marketing, Product and Engineering
Join at a stage where the function is still being shaped, with visibility to senior leadership
Be part of a business investing in product, growth and international scale
What You'll Be Doing
Own revenue growth across a portfolio of existing customers
Identify, qualify and close upsell, cross‐sell, renewal and contract variation opportunities
Lead commercial conversations from discovery through pricing,



negotiation and close
Build strong relationships with finance, operations and commercial stakeholders
Partner with Customer Success to convert usage, adoption and account signals into pipeline
Work with Marketing on targeted campaigns that create expansion opportunities
Feed customer and market insight back to Product and Engineering
Maintain strong CRM hygiene, forecasting discipline and pipeline visibility in HubSpot
What We're Looking For
You may come from Account Management, Customer Success, or Account Executive backgrounds – but the common thread is that you know how to grow revenue within existing accounts.
We're Especially Interested In People Who Combine
Strong relationship management skills
Commercial confidence in upsell and renewal conversations
The ability to speak credibly with finance stakeholders
Enough product and technical depth to handle detailed customer questions directly
You'll likely be a strong fit if you have:
2+ years in Account Management, expansion sales, Customer Success with commercial ownership, or a similar consultative SaaS role
Experience owning renewals, upsells, cross‐sells or account expansion targets
A track record of hitting quota or revenue goals
Experience in SaaS, fintech, payments, ERP, accounting tech, or adjacent categories
Confidence engaging CFOs, finance teams, controllers, or operations leaders
The ability to connect product capability to customer outcomes in a clear, commercial way
Experience selling to mid‐market finance teams
Exposure to payments, receivables, AR automation, ERP integrations, or adjacent workflows
Experience running commercial account plans, webinars, or account‐based campaigns
Robust communication, presentation and stakeholder management skills
Key Responsibilities
Grow revenue within existing accounts
Managing client accounts
Collaborating with internal teams
#J-*****-Ljbffr

📌 Account Manager @ Ezycollect By Sidetrade (New South Wales)
🏢 Hatch
📍 New South Wales