We're hiring multiple
Casual Retail Sales Assistants
for the Royal Adelaide Show.
This is a fun and busy retail environment where you'll be interacting with customers throughout the day.
We're looking for friendly, enthusiastic people who enjoy talking to customers, sharing their knowledge and helping people find products they'll love.
You'll be part of a team working across our expanded Show stall, featuring Pokémon, trading cards, anime, collectibles, board games and tabletop products.
The position includes pre-show setup, retail sales throughout the Show and pack-down afterwards.
You must be available between the 28th of August and 16th of September but candidates with more limited availability are encouraged to apply (please specify).
There may also be opportunities for ongoing casual/part-time work with TrainerHub following the Show for exceptional candidates, including further events, retail, social media management etc.
About Us
TrainerHub is an Australian Pokémon and pop-culture retailer specialising in Pokémon TCG, collectibles, Japanese merchandise, anime, plush and other hobby products.
What started as a small Pokémon community project has grown into an established business serving collectors and hobbyists across Australia, with a strong focus on Pokémon and hard-to-find products from Japan.
**** marks our fourth year at the Royal Adelaide Show
, as we continue expanding into TCGs, anime, board games and tabletop hobbies.
Later this year, we're also taking the next step in our growth with the opening of our first dedicated retail space.
We're looking for energetic, enthusiastic people to join us for another huge Adelaide Show.
Who We're Looking For
We're looking for people who are
friendly, approachable and genuinely enjoy working with customers
.
You should:
Be able to follow instructions - Any application without a cover letter addressing the job description will not be considered.
Enjoy talking to people and helping customers find products
Be friendly, welcoming enthusiastic and approachable with customers
Remain positive and professional during busy periods
Work well as part of a team and be comfortable receiving feedback and learning new things
Stay focused and organised throughout a busy shift
Previous customer service or retail experience is highly desirable.
Hospitality, events, markets, sales or other customer-facing experience will also be highly regarded.
This role is open to anyone with relevant experience that us 16 years or older.
If you have never worked in retail in school we'd still love to hear from you if you can demonstrate relevant experience through volunteering, sporting activities, clubs, events, school activities or other responsibilities.
Pokémon, TCG & Hobby Knowledge
A good knowledge of Pokémon is important
, as it makes up a large part of what we sell.
You should be comfortable discussing Pokémon (knowledge of many Pokemon names) and the hobby with customers.
You don't need to be a Pokémon expert — our existing team already has plenty of specialist knowledge — but genuine familiarity with Pokémon and the Pokémon TCG is expected.
We're also expanding into
other TCGs, anime, board games and tabletop hobbies
, so knowledge and enthusiasm in these areas is highly valued.
Experience with




Magic: The Gathering, One Piece, Riftbound, Yu-Gi-Oh!
, Warhammer, board games, anime/manga or other collectible hobbies
will be highly regarded.
We're not expecting anyone to know everything we sell — genuine knowledge and enthusiasm in some areas, combined with a willingness to learn, is what we're looking for.
What the role involves
Customer Service & Sales
Greeting customers and creating a welcoming retail experience
Engaging with customers and helping them find suitable products
Answering questions about Pokémon, TCGs, collectibles and other products
Recommending products based on customer interests
Operating POS systems and processing cash/EFTPOS transactions
Managing multiple customers during busy periods
Stall Operations
Restocking and organising merchandise
Maintaining an attractive and well-presented stall
Assisting with stock movement and inventory
Following safe handling and setup procedures
Helping with setup before the Show and pack-down afterwards
Social Media Experience— Highly Desirable
Applicants with strong social media skills may also have the opportunity to assist with TrainerHub's social media during and after the show.
Desirable skills include
Creating photos, videos, Reels and other social media content
Editing content into engaging, platform-appropriate posts
Writing captions and preparing content for publishing
Posting content across our social media platforms
Capturing the atmosphere, products and customer experience at the Show
(Examples if social content should be included in your application)
Who we're looking for
Essential
Friendly, approachable and confident with customers
Working knowledge of Pokémon
Strong communication and customer service skills
Reliable, punctual and comfortable working busy, long shifts (able to be on feet for 8-12h a day)
Able to follow instructions, take feedback and work well in a team
Basic maths and cash-handling ability
Reliable transport and availability for the required Show dates
Legal right to work in Australia and a Tax File Number
Able to pass a police check and a working with children check (essential for employment at the Adelaide Show)
Highly Desirable
Previous retail, hospitality, sales or customer service experience
Experience with
Magic: The Gathering, One Piece, Riftbound, Yu-Gi-Oh!
or other TCGs
Knowledge of
Warhammer, board games, tabletop gaming or anime/manga
Strong social media and content creation skills
POS, warehouse or stock-handling experience
Working Conditions
The Royal Adelaide Show is a busy retail environment and shifts can be long.
You should be comfortable:
Working
8–12 hour shifts
during the Show, with appropriate breaks
Standing and moving around for extended periods
Working in a crowded and noisy environment
Dealing with periods of high customer volume
Working evenings and nights
What You'll Get




Award wages under the
General Retail Award
, including casual loading, applicable penalty rates and superannuation
Referable work experience
working in a busy retail and events environment(previous show staff have used this experience to secure further retail work)
Free daily entry to the Royal Adelaide Show
Staff discounts
The chance to work alongside a team of Pokémon, TCG and pop-culture enthusiasts
Potential ongoing casual work with TrainerHub after the Show for exceptional candidates
Potential Future Opportunities
TrainerHub is preparing for the expansion of our retail operations, including a new physical store.
While this is primarily a
fixed-term Adelaide Show role
and ongoing employment is not guaranteed, outstanding team members may be considered for future casual, part-time or permanent opportunities as our business expands.
The Show will also give us an opportunity to identify people who may be a great fit for our longer-term team.
How to Apply
Please submit your
resume and a brief cover letter
explaining why you would be a strong fit for this role.
Due to the volume of applications we expect to receive, applications without sufficient information may not progress to the interview stage.
Your application should try to include:
1. Customer service experience
Tell us about previous customer-facing experience, including retail, hospitality, sales, events, markets or other relevant work.
If you don't have formal work experience, tell us about activities where you've demonstrated communication, responsibility, teamwork or leadership.
2. Your Pokémon knowledge
Tell us about your experience with Pokémon, including your familiarity with the Pokémon TCG, collecting, playing or attending TCG events.
3. Other hobby knowledge
Tell us about your experience with any other TCGs, Warhammer, board games, tabletop gaming, anime/manga or other collectible hobbies.
4. Social media experience
If you have experience creating, editing or publishing social media content, we'd love to hear about it.
Please include examples or links to relevant work where appropriate.
5. Your availability
Please provide your availability for weekdays, weekends and the full Adelaide Show period.
6. Your location
Please provide your
postcode of residence
, which will help us coordinate interviews and rostering.
7. Transport
Please advise whether you have reliable access to transport and your driver's licence status, if applicable.
8. If you have no previous employment
Please include your highest level of schooling completed, extracurricular activities, sporting activities, clubs, volunteering or other relevant experience.
Selection Process
Ability to follow instructions is important.
Applications will be reviewed on a rolling basis until all roles are filled.
Shortlisted applicants may be invited to an interview and/or further assessment.
We're particularly interested in applicants who can demonstrate
strong customer service ability alongside genuine knowledge of Pokémon and/or the broader hobby industry
.
Please don't take it personally if you aren't selected.
We expect a large number of applications and will need to select candidates based on the requirements of the team.

📌 Casual Retail Sales Assistants – Pokémon, Tcg & Pop Culture Royal Adelaide Show (South Australia)
🏢 Trainer Hub
📍 South Australia