Client Experience Coordinator at Weploy.About the roleThis position involves assisting individuals and partner organizations by providing clear information and helpful guidance.
You will help clients understand processes, navigate next steps, and feel supported throughout their journey.
This role is primarily phone-based, focusing on developing strong communication and professional skills within a fast-growing fintech environment.Key factsLocation: Sydney CBD Engagement: Full-time, 5 days in office Salary: $80,000 base plus Superannuation plus Employee Share Options (ESOP)What you'll doSupport customers and partners through phone and email communicationHandle inbound and outbound calls with a skilled and welcoming approachProvide updates on application statuses and upcoming stepsGuide customers through necessary documentation and key milestonesFollow up proactively to ensure progressCollaborate closely with internal legal, credit,



and operations teamsManage multiple priorities effectively in a dynamic settingOffer client support with patience and professionalismRequirementsGenuine concern for peopleClear and confident communication abilitiesAbility to remain calm under pressureEmotional resilience and maturityEagerness to learn and openness to coachingCapacity to build trust quickly with clients and colleaguesEnjoyment of a close-knit, supportive team atmosphereThrive in a structured, fast-paced startup environmentSkills & toolsPhone communicationEmail communicationProblem solvingRisk awarenessPractical notesThis role offers 5 weeks of annual leave.
The company provides structured onboarding and ongoing coaching.
There are opportunities for growth into specialist, senior, or leadership positions as the team expands.
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📌 Client Experience Coordinator (New South Wales)
🏢 Weploy
📍 New South Wales