Langham Hotels International Limited - Sydney NSWA wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo.
With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.The Langham, Sydney is the city's most exclusive harbourside address nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms inSydney, including opening windows and balconies.
Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences.
The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed elegance and opulence.We are recognised for our:Outstanding five-star luxury hotel accommodationOne-of-a-kind and sought after dining experiencesSydney's most renowned Day SpaExcellent leisure facilities, including a fully-equipped Health Club, swimming pool, Jacuzzi and steam roomsAbout The RoleWe are looking for a dynamic and enthusiastic Part Time - Guest Service Specialist.This role plays an significant part in first impressions for our guests.
The Guest Service Specialist is required to coordinate the guest experience at The Langham Sydney and take an active part in ensuring all service needs are met from reservations through to departures.We expect our Guest Service Specialist to be an ambassador of the hotel portfolio,



to take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail.You will be self-motivated and self-disciplined and have a natural ability to work within a team environment.
You will have an ability to 'think outside the box', multi-task, and be well organised in this busy hands-on role.
Of course, excellent written and verbal communication skills are essential.You have availability throughout the week and on weekends and understand that a rotating roster of Monday - Sunday is inevitable.Duties & ResponsibilitiesYour duties will include:Create a positive Hotel Image ensuring individual front office presentation standards are impeccable and in accordance with Hotel Policy and guidelines.Ensure efficient Check in and Check out process.
Coordinate luggage and arrange transportMaintain up to date and accurate guest registrations cards.
Update Opera with guest history and details of frequency stays, complaints and requestsProvide secretarial services and administrative support when requestedMaintain effective management of incoming and outgoing calls and processing correspondenceProvide information on local attractions and activities and assist with specific guest requirements.
To ensure all reservation enquiries are handled professionally, efficiently and accurately ensuring that all Service Level Agreements (SLAs) are being met and/or exceeded.




Actively promote the services and facilities of Langham Hotels to guests and suppliers of the Hotel.Skills & ExperienceYour skills and experience will include:PMS – Shiji or Opera experience is preferredPrevious experience in a similar role in hospitality would be highly regardedPassion for providing a five-star experience to any guest or customerExcellent communication skills and attention to detailEnergy, a guest focus and the ability to think outside the boxImpeccable presentation and groomingFlexibility in available hours, covering late nights and early morningsA current and valid Australian Work permit/visa, residency or citizenshipConfidence to show us your exceptional abilitiesWhat We OfferIn return for your bespoke service to our guests and dedication inside our hotel, we will offer you -Excellent growth, learning and career development opportunities within a global luxury hospitality groupComplimentary duty meals and uniform laundryAccess to Employee Assistance Program (EAP), wellbeing initiatives and wellness activitiesComplimentary nights at Langham Hospitality Group hotelsColleague discounts on accommodation, dining, food & beverage and spa experiencesReward and recognition programmes that celebrate colleague contributionsPresentation & Grooming - As part of the luxury hospitality industry, high standards of personal presentation, grooming and hygiene are important and are expected throughout the recruitment process and employment journey.Equal Opportunity Employer - The Langham, Sydney is an equal opportunity employer committed to building a diverse workforce and inclusive culture where all colleagues feel valued and respected.
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📌 Guest Service Specialist (New South Wales)
🏢 Langham Hotels International
📍 New South Wales