Retail Customer Service Assistant
Temporary Fixed-term, Full Time position, Geelong Vic.
Onsite role.
About the Role As a family-owned and operated business for over 20 years, Web and Warehouse is a leading provider of top-tier outdoor play equipment and the ultimate bouncing experience.
Operating alongside our sister business, Hobbies Direct, we operate out of a shared, collaborative facility in Breakwater.
Join our friendly customer service team during our peak season.
We are looking for an enthusiastic and reliable Retail Customer Service Assistant to help customers with trampoline and play equipment enquiries, process sales, support order updates, and assist with basic day-to-day store and warehouse tasks.
You will receive training and work closely with experienced team members, with opportunities to learn about Hobbies Direct products where needed.
This is a 100% on-site, temporary fixed-term full-time position during our peak season, from mid-September **** to the end of January ****.
The role is suited to someone with retail or customer service experience who is ready to learn our products, systems, and customer service processes.
What You Will DoCustomer Service & Sales Focus
Respond to trampoline and play equipment enquiries, helping customers understand product features, safety information, and basic product selection.
Assist with face-to-face retail sales and help customers at our on-site display area.
Handle inbound phone calls, emails, and live chats in a friendly and professional way, escalating complex enquiries when needed.
Listen to customer feedback, assist with straightforward issues, and escalate more complex concerns to the appropriate team member.
Learn the basics of Hobbies Direct products so you can assist with simple phone enquiries and order checks as part of the wider customer service team.
Administration, Systems & Logistics
Accurately enter and process sales orders, check stock availability, and assist with basic refunds and returns using our POS and internal software systems.




Help follow up order tracking and delivery updates with courier partners, using guidance from the team where needed.
Support basic stock tasks in the local warehouse and office, including checking items and passing on supplier or stock queries to the appropriate team member.
Warehouse & Hands-On Support
Assist the warehouse team during peak traffic with order checks, picking and packing, dispatch, and display stock organisation.
Safely lift and handle packages and boxes up to 20kg.
What You Bring
Previous experience in retail, customer service, hospitality, or a similar customer-facing role is preferred.
Comfortable using computers and willing to learn our POS, CRM, Zoho, Microsoft Office, and internal software systems.
Clear verbal and written communication skills, with a friendly and professional phone manner.
A positive attitude, willingness to learn, and ability to adapt across basic product lines for trampolines and remote-control hobbies.
Physical capability to carry out manual handling, order checking, and lifting up to 20kg.
Full availability to work on-site Monday to Friday (with occasional weekends on an agreed basis) from Mid-September **** to end of January ****.
Australian work rights, a valid driver's licence, and reliable access to a personal vehicle.
Why Join Web and Warehouse?
You will enjoy competitive hourly rates, hands-on training, and support from experienced team members in a friendly, agile, and collaborative on-site environment.
Ready to apply?
Submit your resume and a brief cover letter outlining any relevant customer service, retail, hospitality, or other customer-facing experience.
An optional 1-minute video link is also welcome if you would like to tell us a little more about yourself.
Optional: We would love to learn a little more about you.
Feel free to include a link to a quick 1-minute video (e.g. your link to Google Drive, Dropbox, YouTube, Loom etc) sharing a little about yourself and why this dual-brand role excites you.
Please do not send the file to us directly but a link to where it is hosted.
We can't wait to hear from you!

📌 Retail Customer Service Assistant (Warrnambool)
🏢 Web and Warehouse
📍 Warrnambool