Service Advisor – Gerald Slaven VW
About Us:
As part of the Eagers Automotive Group, we recognise that our success depends on our people, so we strive to be a excellent company to work for and provide extensive benefits to our employees.We are currently seeking applications to fill the role of Service Advisor at our Gerald Slaven VW Dealership in Belconnen to help deliver the kind of customer-care and experience we are famous for.
About the role:
Most important will be your commitment to creating an amazing experience for our customers.
You'll be the liaison between them, and our service technicians and whilst previous experience in this role would be highly regarded, it is not essential.
Duties will include:
Providing quotes for vehicle servicing and repairs
Determining customer requirements and assisting in the selection of solutions
Developing and maintaining relationships with customers
Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email
Processing orders, invoices and payments
Liaising with customers, sales staff and service technicians to determine repair and service timelines
Arranging loan vehicles for customers
Operating specialised automotive computer software
To be considered you will have the following:
Experience in a busy customer orientated role




Exceptional customer service skills
Great attention to detail
Excellent computer and administrative skills
Hands on/Can-do approach
Current Driver's license
Excellent organisational and communication skills
In return you'll:
Work in an incredibly supportive environment with a great team culture that celebrates success with monthly BBQ's and employee of the month awards
Receive extensive employee benefits including access to our free Employee Assistance Program, discounted vehicle purchase programs, health insurance and gym memberships
Work in a state-of-the-art service department
Earn competitive wages commensurate with experience, with great working conditions, and friendly work environment
Receive ongoing factory training with the latest technology
Work Monday - Friday
If you think you have what it takes to be part of our team and help deliver the kind of customer care and experience we are famous for, we want to talk to you.
This a real opportunity to forge a successful career in the motor vehicle industry with a supportive management team, and customer focused dealership.
Gerald Slaven is an equal opportunity employer and women are encouraged to apply.
Apply for these positions today with your resume and covering letter outlining your suitability.

📌 Service Advisor Service Advisor Belconnen, Act, Au, 2617 0.00 Km (Canberra)
🏢 Eagers Automotive
📍 Canberra