Do you want to
work at an agency where each day reveals new opportunities to
work on some of the biggest issues facing consumers and
businesses and have opportunities to pursue new and exciting
pathways?
Do you want to
work at a place where smart and dedicated people from all walks
of life collaborate to work on meaningful
matters?
Do you
want to lead the ongoing delivery, support and
enhancement of technology services that help identify,
disrupt and prevent scams impacting Australian
consumers?
Then this is the
place for you!
At the ACCC, we're proud of the impact we
can make together.
We understand the responsibilities and
challenges that come with a fast moving and ever-changing
environment.
Our high performing culture is built on a foundation
of care, support and inclusion.
It's why we're driven by connection
and collaboration, sharing our skills, knowledge and support with
each other freely and frequently.
It's why we prioritise the
wellbeing of our people and empower them to work autonomously,
flexibly and courageously.
At the ACCC, we believe the best version
of you is the one that's true to who you are – and that's the you
we want working alongside us.
We value
flexibility, and all roles can be performed from any capital city
in a state or territory or Townsville and are available on a
full time, part-time or job-share basis.
Applicants from
diverse backgrounds including First Nations peoples, people with
disability and those from different cultural backgrounds are
encouraged to apply.
What you will do
as the Director, National Anti-Scam Centre ICT
Delivery Manager
As our
National Anti-Scam Centre program transitions to a standard
operating environment, we are seeking an experienced and
business-focused ICT Delivery Manager to lead the ongoing delivery,
support and enhancement of the Centre's technology services.
The
National Anti-Scam Centre leverages data, intelligence and
analytics capabilities to identify, disrupt and prevent scams
impacting Australian consumers.
As the




Director, National Anti-Scam Centre ICT Delivery Manager, you
will:
Lead
the operational management, continuous improvement and where
necessary the delivery of the National Anti-Scam Centre
technology services, ensuring alignment with strategic and
business objectives.
Provide strategic
leadership and direction to multidisciplinary teams,
establishing priorities, allocating resources and fostering a
high-performing, customer-focused culture.
Establish and maintain
effective service delivery and data governance, reporting
frameworks, roadmaps and operational processes to support
sustainable and efficient service outcomes.
Oversee service
performance, user satisfaction, reliability, security and
operational resilience, ensuring technology services meet
agreed business and customer expectations.
Lead
delivery assurance activities to ensure services and
enhancements are delivered on time, within budget and in
accordance with agreed governance and quality
standards.
Managing costs,
budgets, forecasting and resource allocation including
monitoring long-term resourcing gaps.
Partner with
technology leaders to develop and implement technology
strategies, cybersecurity initiatives and complex data
integration capabilities.
About
you
This role
requires:
Demonstrated
experience leading a service delivery, product management or
technical delivery team or similar role in a fast-paced,
people-centred and complex data-centred
organisation.
Exceptional
communication, stakeholder engagement and influencing skills,
with the ability to build productive relationships and provide
trusted advice to senior executives,



technical specialists and
business stakeholders.
Strong
strategic thinking, problem-solving and analytical skills, with
the ability to develop and implement strategies, policies,
priorities and practices that support organisational
objectives.
Demonstrated ability
to exercise a high degree of independence, judgement and
decision-making in complex and dynamic environments, balancing
competing priorities and delivering outcomes under broad
direction.
Demonstrated
experience in the practical application of ITIL, Agile and
service management frameworks.
Proven
ability to translate business needs into technology data
solutions, manage complex stakeholder requirements and
effectively resolve service and delivery issues.
Sound
understanding of contemporary technology environments,
including data and software architecture, cloud services, APIs,
CI/CD pipelines and cyber security principles, with the ability
to engage effectively with technical teams and
vendors.
Demonstrated
experience managing budgets, forecasting, resource planning,
scope management and change control to achieve successful
delivery outcomes.
Demonstrated
commitment to ensuring security, privacy and risk management
considerations are embedded across service delivery,
operational processes and technology solutions.
To find out
more about us and the role, please read the Candidate
Kit.
How
to apply
You will be
asked to respond to the statement of claims of no more than 800
words and submit your resume (2 pages maximum).
Salary:
$148,287 - $173,778 (plus 15.4%
superannuation)
Contact
Officer: Sarah Polhill,
******
Applications
Close: 11:00pm (AEST), Sunday 2 August
****
Attachments:- Candidate Kit - Director, National Anti-Scam Centre ICT Delivery Manager, EL2, Corporate Division (EA********) (1).
docx
- Candidate Kit - Director, National Anti-Scam Centre ICT Delivery Manager, EL2, Corporate Division (EA********).
pdf

📌 Director, National Anti-Scam Centre Ict Delivery Manager, El2 (Ea2026/147) (Townsville)
🏢 ACCC
📍 Townsville